Sorry. My answer has just to Roberto. I forgot to change the "To:" :-( 2009/4/6 B. Cook

.02

The question was asked in English.

I think this is an English list..

(I mean the product is developed in Germany..)

Why could the answer not be given in English?

(following top posting; to be consistent)

Carlos Eduardo Goncalves wrote:

...

Ronaldo, bom dia

Escrevo de Sao Paulo. Minha equipe e eu estamos implementando OTRS::ITSM. Iniciamos o estudo ha poucas semanas e temos uma serie de duvidas, principalmente sobre Gestao de Configuracao (CMDB).

Tem alguma dica por onde podemos comecar. Logicamente os documentos fornecidos no otrs.org http://otrs.org ja foram todos verificados.

Sobre sua duvida planejamos utilizar MySQL. Temos esta servidor de banco em outros ambiente, e nao estamos tendo problemas com ele. Inclusive, em muitos ambientes onde antes tinhamos Oracle DB.

Grato Carlos

2009/4/6 Ronaldo Richieri

...

...

Hi!

I'm in a project where we are going to install an OTRS to a huge university here in Rio de Janeiro (Brazil).

They are expecting about 5,000 tickets per day. I don't if this is a lot of information for a MySql installation, so I have this question:

Is a MySql installation a good choose for us? Or should I consider another DB for this project?

Why some people prefer to choose PostgreSQL or Oracle sometimes?

Thanks!!

Ronaldo Richieri Brazil +55 15 8818-2009

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