Change Ticket# in subject to something else?
Hi, I'm a new OTRS user (just got it installed yesterday). I have one thing I'd like to change , but I can't figure out where to do this: In the reply emails from the system or when I answer a ticket, the subject in the email says something like Re: (TICKET#2010 .... I'd like to remove or change the word TICKET. How can I do this? Thanks! Andy
The Ticket Hook can be changed in the config Core:Ticket. Greets, Daniel Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Andy Wodfer Gesendet: Freitag, 16. April 2010 08:51 An: otrs@otrs.org Betreff: [otrs] Change Ticket# in subject to something else? Hi, I'm a new OTRS user (just got it installed yesterday). I have one thing I'd like to change , but I can't figure out where to do this: In the reply emails from the system or when I answer a ticket, the subject in the email says something like Re: (TICKET#2010 .... I'd like to remove or change the word TICKET. How can I do this? Thanks! Andy
participants (2)
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Andy Wodfer -
Obee, Daniel