Hi people, We've lost a ticket :( Our client remembers its number but when we query both the database or the application itself, there is no trace of it (no tn, no ticket_id). Has anyone experience something like that? Is there any possible cause of this extrange behavior? Thanks, Leonardo Certuche
I've had this today but in logs I've found that the ticket# was deleted by a genericagent job... A coworker run it...
Same case!
Jan 27 14:54:03 seus OTRS-GenericAgent-10[679]:
[Notice][Kernel::System::GenericAgent::_JobRunTicket] Delete Ticket
(1015685/16093).
Thanks for the insight,
Leonardo Certuche
On Mon, Feb 1, 2010 at 5:11 PM, Marco Vannini
I've had this today but in logs I've found that the ticket# was deleted by a genericagent job... A coworker run it... --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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participants (2)
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Leonardo Certuche -
Marco Vannini