What I would like to be able to do is: Look for a particular phrase in the body of the email, dispatch it to a certain queue and then send an auto response to them saying that their call has been rejected, then close the call automatically. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: 11 January 2010 17:12 To: User questions and discussions about OTRS. Subject: Re: [otrs] Auto rejecting a call Are you dispatching "by selected Queue" or "by email TO: field" ? Fetching is done by otrs ? it would be possible to put in the middle something like spamassassin or fetchmail ? On Mon, Jan 11, 2010 at 3:53 PM, Marretta, Rosanna wrote: Hi, Is there anyway we can auto reject a call, i.e. if it contained something in the body of the email? We would like the system to reject the call and send an auto response back to the user telling them that its been rejected. Thanks, Rosanna --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ http://www.otrs.com/en/support/enterprise-subscrip!ion/