Thanks... I have reviewed these links, still not able to get it working L GoodWills Parag Bhalerao From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche Sent: Monday, February 07, 2011 3:25 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey Module - Not Sending Survey Hello Parag, Google is your friend. Please check the following links: http://lists.otrs.org/pipermail/otrs/2009-March/025925.html http://bigunix.blogspot.com/2009/07/otrs-how-survey-module-works.html Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 7 February 2011 14:53, Parag Bhalerao wrote: Hello Friends, I have a working install of OTRS 3.0.0 Beta 7 on Windows platform. I just installed survey module 1.2.91. I have configured the module and created a test survey. The system is not sending out the surveys, but when I click on survey, the count of surveys sent is incrementing. Am I missing something? GoodWills Parag Bhalerao --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Well, I can get the survey out now, but the survey link in the email message is not providing valid key. Also the email shows some HTML code. Here is how the email looks, $html/text$ Hello,<br /> <br /> Thanks for using our support. Help us to improve us and our services.<br /> <br /> Give us feedback what we can do:<br /> <br /> http://domain.com/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey=<OTRS_PublicSurveyKey>;<br /> <br /> Thanks for your help!<br /> <br /> Support Team Any help? GoodWills Parag Bhalerao From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Parag Bhalerao Sent: Monday, February 07, 2011 3:49 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey Module - Not Sending Survey Is there a place to see list of all the sent surveys? GoodWills Parag Bhalerao From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Parag Bhalerao Sent: Monday, February 07, 2011 3:43 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey Module - Not Sending Survey Thanks... I have reviewed these links, still not able to get it working L GoodWills Parag Bhalerao From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche Sent: Monday, February 07, 2011 3:25 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey Module - Not Sending Survey Hello Parag, Google is your friend. Please check the following links: http://lists.otrs.org/pipermail/otrs/2009-March/025925.html http://bigunix.blogspot.com/2009/07/otrs-how-survey-module-works.html Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 7 February 2011 14:53, Parag Bhalerao wrote: Hello Friends, I have a working install of OTRS 3.0.0 Beta 7 on Windows platform. I just installed survey module 1.2.91. I have configured the module and created a test survey. The system is not sending out the surveys, but when I click on survey, the count of surveys sent is incrementing. Am I missing something? GoodWills Parag Bhalerao --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Hello, I installed new survey module 1.2.92 and I am getting proper link in the survey email. However I am not able to add questions in the survey. I can add questions with type YesNo and Textarea. If I add Radio or Checkbox type questions, the status shows Incomplete. If I click on the question, it shows me area to add possible answers, but when I add answers and click on Add or Save or Go Back, nothing happens. Those possible answers don't get added to the question. Am I missing anything? GoodWills Parag Bhalerao From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Zamorano Sent: Monday, February 07, 2011 6:30 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey Module - Not Sending Survey Hi Parag Bhalerao, This is a bug already fixed please use the new version of survey module 1.2.92 which will be released in some days or see http://bugs.otrs.org/show_bug.cgi?id=6849 . Greetings, Daniel Zamorano On 02/07/2011 03:02 PM, Parag Bhalerao wrote: Well, I can get the survey out now, but the survey link in the email message is not providing valid key. Also the email shows some HTML code. Here is how the email looks, $html/text$ Hello,<br /> <br /> Thanks for using our support. Help us to improve us and our services.<br /> <br /> Give us feedback what we can do:<br /> <br /> http://domain.com/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey=<OTRS_PublicSurveyKey>;<br /> <br /> Thanks for your help!<br /> <br /> Support Team Any help? GoodWills Parag Bhalerao From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Parag Bhalerao Sent: Monday, February 07, 2011 3:49 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey Module - Not Sending Survey Is there a place to see list of all the sent surveys? GoodWills Parag Bhalerao From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Parag Bhalerao Sent: Monday, February 07, 2011 3:43 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey Module - Not Sending Survey Thanks... I have reviewed these links, still not able to get it working L GoodWills Parag Bhalerao From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche Sent: Monday, February 07, 2011 3:25 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey Module - Not Sending Survey Hello Parag, Google is your friend. Please check the following links: http://lists.otrs.org/pipermail/otrs/2009-March/025925.html http://bigunix.blogspot.com/2009/07/otrs-how-survey-module-works.html Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 7 February 2011 14:53, Parag Bhalerao wrote: Hello Friends, I have a working install of OTRS 3.0.0 Beta 7 on Windows platform. I just installed survey module 1.2.91. I have configured the module and created a test survey. The system is not sending out the surveys, but when I click on survey, the count of surveys sent is incrementing. Am I missing something? GoodWills Parag Bhalerao --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Hello, I installed new survey module Survey-1.2.93.opm released a couple of days ago. I still can't create questions with type Radio or Checkbox. GoodWills Parag Bhalerao From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck Sent: Wednesday, February 16, 2011 9:31 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey Module - Not Sending Survey Dear Parag, this is another bug in the BETA version: http://bugs.otrs.org/show_bug.cgi?id=6850 Cheers, Nils On 15.02.2011, at 19:21, Parag Bhalerao wrote: I installed new survey module 1.2.92 and I am getting proper link in the survey email. However I am not able to add questions in the survey. I can add questions with type YesNo and Textarea. If I add Radio or Checkbox type questions, the status shows Incomplete. If I click on the question, it shows me area to add possible answers, but when I add answers and click on Add or Save or Go Back, nothing happens. Those possible answers don't get added to the question. Am I missing anything? - Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project

Thanks Dan. I am sure there is a documented procedure, but can you please point me to guidelines on how to go about the upgrade? I am running OTRS on Win2K platform. GoodWills Parag Bhalerao From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Zamorano Sent: Thursday, February 24, 2011 4:38 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey Module - Not Sending Survey Hi Parag Bhalerao, As Nils said this is an error already detected and if you follow the link to the bug that he posted, there says that this is triggered because an error on OTRS framework versions 3.0.3 / 3.0.4, so you need to update your OTRS framework to version 3.0.5 or higher. http://bugs.otrs.org/show_bug.cgi?id=6850 best regards, ((enjoy)) Daniel Zamorano Research & Development On 02/24/2011 10:00 AM, Parag Bhalerao wrote: Hello, I installed new survey module Survey-1.2.93.opm released a couple of days ago. I still can't create questions with type Radio or Checkbox. GoodWills Parag Bhalerao From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck Sent: Wednesday, February 16, 2011 9:31 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey Module - Not Sending Survey Dear Parag, this is another bug in the BETA version: http://bugs.otrs.org/show_bug.cgi?id=6850 Cheers, Nils On 15.02.2011, at 19:21, Parag Bhalerao wrote: I installed new survey module 1.2.92 and I am getting proper link in the survey email. However I am not able to add questions in the survey. I can add questions with type YesNo and Textarea. If I add Radio or Checkbox type questions, the status shows Incomplete. If I click on the question, it shows me area to add possible answers, but when I add answers and click on Add or Save or Go Back, nothing happens. Those possible answers don't get added to the question. Am I missing anything? - Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Sure, The UPGRADE file which comes with every otrs installation in the otrs root folder. in your case you just need to update the application without change your database structure. greetings, ((enjoy)) Daniel Zamorano Research & Development On 03/07/2011 04:25 PM, Parag Bhalerao wrote:

Hello,

Is there a document that talks about upgrade procedure without losing any data?

GoodWills

*Parag Bhalerao*

* *

*From:*otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Daniel Zamorano *Sent:* Thursday, February 24, 2011 4:38 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Survey Module - Not Sending Survey

Hi Parag Bhalerao,

As Nils said this is an error already detected and if you follow the link to the bug that he posted, there says that this is triggered because an error on OTRS framework versions 3.0.3 / 3.0.4, so you need to update your OTRS framework to version 3.0.5 or higher.

http://bugs.otrs.org/show_bug.cgi?id=6850

best regards,

((enjoy))

Daniel Zamorano Research & Development

On 02/24/2011 10:00 AM, Parag Bhalerao wrote:

Hello,

I installed new survey module Survey-1.2.93.opm released a couple of days ago. I still can't create questions with type Radio or Checkbox.

GoodWills

*Parag Bhalerao*

*From:*otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Nils Leideck *Sent:* Wednesday, February 16, 2011 9:31 AM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Survey Module - Not Sending Survey

Dear Parag,

this is another bug in the BETA version:

http://bugs.otrs.org/show_bug.cgi?id=6850

Cheers, Nils

On 15.02.2011, at 19:21, Parag Bhalerao wrote:

I installed new survey module 1.2.92 and I am getting proper link in the survey email. However I am not able to add questions in the survey. I can add questions with type YesNo and Textarea. If I add Radio or Checkbox type questions, the status shows Incomplete. If I click on the question, it shows me area to add possible answers, but when I add answers and click on Add or Save or Go Back, nothing happens. Those possible answers don't get added to the question. Am I missing anything?

--- Nils Leideck Senior Consultant

http://webint.cryptonode.de / a Fractal project

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