Hello fellow OTRS'rs, I have a question. By default the dashboard view for tickets have the following views: - Reminder Tickets - Escalated Tickets - New Tickets - Open Tickets / Need to be answered In our situation at our company it would be better is the dashboard had the tickets devided by the queues, looking something like this: - Raw - Postmaster - RandomQueue1 - RandomQueue2 etc, etc. Can anyone tell me how to get this done? Thanks in advance!
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Gerrit Tamboer schrieb:
Hello fellow OTRS'rs,
I have a question. By default the dashboard view for tickets have the following views: - Reminder Tickets - Escalated Tickets - New Tickets - Open Tickets / Need to be answered
In our situation at our company it would be better is the dashboard had the tickets devided by the queues, looking something like this: - Raw - Postmaster - RandomQueue1 - RandomQueue2 etc, etc.
Can anyone tell me how to get this done?
this needs some corresponding dashboard plugins. You can develop them on yourself or ask for professional support (e.g. at OTRS or our company :-D): http://otrs.org/support/ But I think there's even a company in Norway. regards, T. - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux) iEYEARECAAYFAksjZ+cACgkQvXo8m5PgoXSP0wCeJzWZ+RaIm7o0yNqAvgj4NPMR dFgAnR3fnQ500SfEjiFyHgsKK2oQg2aE =aOvm -----END PGP SIGNATURE-----
Thanks for the help Johannes,
I'll check out these settings.
_____
From: Johannes Grimm [mailto:Johannes.Grimm@fh-rosenheim.de]
To: otrs@otrs.org
Sent: Mon, 14 Dec 2009 10:10:19 +0100
Subject: Re: [otrs] Queue view on Dashboard
Hi Gerrit, the additional rows show up if you adjust the table width for different rows.
Settings need to be changed in this file for your individual scheme.
(in this case this is the fhr path)
/opt/otrs/Kernel/Output/HTML/fhr/AgentDashboardTicketGeneric.dtl
<!-- dtl:block:ContentLargeTicketGenericRow -->
Thanks Johannes
It worked!
_____
From: Johannes Grimm [mailto:Johannes.Grimm@fh-rosenheim.de]
To: otrs@otrs.org
Sent: Mon, 14 Dec 2009 10:10:19 +0100
Subject: Re: [otrs] Queue view on Dashboard
Hi Gerrit, the additional rows show up if you adjust the table width for different rows.
Settings need to be changed in this file for your individual scheme.
(in this case this is the fhr path)
/opt/otrs/Kernel/Output/HTML/fhr/AgentDashboardTicketGeneric.dtl
<!-- dtl:block:ContentLargeTicketGenericRow -->
And how can you add a filter to show only the tickets in Raw queue (or
another queue)?
Regards,
DM
El lun, 14-12-2009 a las 10:33 +0100, Gerrit Tamboer escribió: Thanks Johannes It worked! ______________________________________________________________
From: Johannes Grimm [mailto:Johannes.Grimm@fh-rosenheim.de]
To: otrs@otrs.org
Sent: Mon, 14 Dec 2009 10:10:19 +0100
Subject: Re: [otrs] Queue view on Dashboard Hi Gerrit, the additional rows show up if you adjust the table
width for different rows. Settings need to be changed in this file for your individual
scheme.
(in this case this is the fhr path) /opt/otrs/Kernel/Output/HTML/fhr/AgentDashboardTicketGeneric.dtl <!-- dtl:block:ContentLargeTicketGenericRow -->
<td width="10%">
$Data{"TicketNumber"}</a>
</td>
<td width="40%">
</a> </td> <td width="15%"> if everything went fine your dashboard will look like this: Now you can sort the tickets for queue, or user. ---------------------------------------------------------------------
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<td width="10%">
$Data{"TicketNumber"}</a>
</td>
<td width="40%">
<td width="10%">
$Data{"TicketNumber"}</a>
</td>
<td width="40%">
participants (4)
