Hi Hugh, I just filed the issue as a bug report via http://bugs.otrs.org: http://bugs.otrs.org/show_bug.cgi?id=5794 Regards, Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com OTRS brings true mobility to the Help Desk: The OTRS iPhone App free download http://www.otrs.com/en/products/iphone-app/ ---------- Forwarded message ---------- From: Hugh Kelley Date: Mon, Aug 23, 2010 at 12:03 AM Subject: [otrs] Error adding customer to Phone Ticket To: otrs@otrs.org I have tried this on both DB and LDAP customer backends, I get the same result on both. Two questions, Am I using the agent front end the right way? What logs can I generate or examine for more data? The use case is: Create a new phone ticket. Click the    Options:  [ Customer ] link.  Enter search criteria, select a customer, etc. At this point the window closes and I assume the customer info will be filled into the ticket.  Instead, I get the following (and attached) error as (pretty, but vague) modal dialog: Error One or more errors occured! I don't see anything in the Perl or OTRS logs to indicate an error. Debug level is set to 1 in index.pl. Are there any other places to look? Other details: Tested browsers: IE and FF Server OS, Windows 2008 and 7 ActivePerl SQL Server Hugh --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs