Agents need to select the queues they want listed under "My Queues" under Preferences. (index.pl?Action=AgentPreferences). Hope this helps, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, Jul 9, 2009 at 05:35, OTRS wrote:

Good day,

I having problem with "My Queues". I have created a couple of queues in the OTRS 2.3.

Created a couple of test emails. When i assigned to ticket to one of the agent. The ownership is retain with me but the responsibility is with the agent.

When i click on My Queues; there are no ticket display. (0) How do i go about to resolve this.

Thanks, Fairuz

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