Stats to report ticket-id and its description

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Re: [otrs] To vs Cc, redeux, again

Vijayan Thattai

10 Aug 2009 10 Aug '09

10:59 a.m.

Friends I am looking for stats in OTRS that can give me a list of all new /closed tickets with Ticket Id, and a brief description , title and owner of tickets ? Present reports only give me a total of new / closed tickets in a particular queue, however i need additional information such as who is the current owner / ticket description in the stats. This will be helpful for me during meetings where individual owners can get a print out of all the outstanding tickets they own . Thanks in advance. vjn

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Mayk Backus

10 Aug 10 Aug

11:57 a.m.

Hi, have a look at the sourceforge project named "otrs manager" , it's verry helpfull and perhaps it can fullfill your needs. regards, Mayk ----- "Vijayan Thattai" wrote:

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Friends

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I am looking for stats in OTRS that can give me a list of all new /closed tickets with Ticket Id, and a brief description , title and owner of tickets ? Present reports only give me a total of new / closed tickets in a particular queue, however i need additional information such as who is the current owner / ticket description in the stats. This will be helpful for me during meetings where individual owners can get a print out of all the outstanding tickets they own .

Thanks in advance. vjn

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James Burk

2:20 p.m.

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From the Stats module you can click the "New" star icon and go through a four step process to define your own reports. I believe all of the fields by default, and any new ones defined can be selected as search criteria.

Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 james.burk@dornc.com

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Vijayan Thattai 8/10/2009 6:59 AM >>> Friends I am looking for stats in OTRS that can give me a list of all new /closed tickets with Ticket Id, and a brief description , title and owner of tickets ? Present reports only give me a total of new / closed tickets in a particular queue, however i need additional information such as who is the current owner / ticket description in the stats. This will be helpful for me during meetings where individual owners can get a print out of all the outstanding tickets they own .

Thanks in advance. vjn ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------

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James Burk
Mayk Backus
Vijayan Thattai