otrs and debian virtual hosting
Hello Everyone!
Iv set up different subdomains so i can point users to the customer.pl page
for ticket management, and another subdomain for otrs administration. Iv
followed many suggestions and documentations for apache, but cant manage to
use different hosts for both index.pl and customer.pl, can anyone help me ,
if set up similar environment ?
my apache configs are as this:
subdomain: admin.suporte.franca.unesp.br
#mod do endereco de suporte
(/etc/apache2/sites-available/admin.suporte.franca.unesp.
br)
#
Eu não tenho certeza, mas acho que em DirectoryIndex você deveria colocar apenas index.pl ou customer.pl, sem o "/otrs/". Exemplo: DirectoryIndex index.pl DirectoryIndex *customer.pl http://index.pl/* On Tue, Apr 17, 2012 at 5:06 PM, Carlos Gomes - STI Unesp Franca < cgomes@franca.unesp.br> wrote:
Hello Everyone!
Iv set up different subdomains so i can point users to the customer.plpage for ticket management, and another subdomain for otrs administration. Iv followed many suggestions and documentations for apache, but cant manage to use different hosts for both index.pl and customer.pl, can anyone help me , if set up similar environment ?
my apache configs are as this:
subdomain: admin.suporte.franca.unesp.br #mod do endereco de suporte (/etc/apache2/sites-available/admin.suporte.franca.unesp. br) #
ServerAdmin cgomes@franca.unesp.br ServerName admin.suporte.franca.unesp.br ServerAlias admin.suporte.franca.unesp.br # Indexes + Directory Root. DirectoryIndex /otrs/index.pl DocumentRoot /opt/otrs/bin/cgi-bin/
# CGI Directory # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
SetHandler perl-script PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlSetupEnv On </Location> <Directory /> Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch AllowOverride None AddHandler cgi-script .pl </Directory>
# Logfiles ErrorLog /var/log/otrs/admin/error.log CustomLog /var/log/otrs/admin/access.log combined </VirtualHost>
subdomain suporte.franca.unesp.br : #mod so endereco de suporte (/etc/apache2/sites-available/ suporte.franca.unesp.br) #
ServerAdmin cgomes@franca.unesp.br ServerName suporte.franca.unesp.br ServerAlias suporte.franca.unesp.br # Indexes + Directory Root. DirectoryIndex /otrs/customer.pl DocumentRoot /opt/otrs/bin/cgi-bin/
# CGI Directory # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
SetHandler perl-script PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlSetupEnv On </Location> <Directory /> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch AddHandler cgi-script .pl </DirectOry>
# Logfiles ErrorLog /var/log/otrs/customer/error.log CustomLog /var/log/otrs/customer/access.log combined </VirtualHost>
but both opens the index.pl file...
iv also used this thread as refference: http://lists.otrs.org/pipermail/otrs/2005-October/009192.html
but seems quite old, and only one vhost wont suit me for logging purposes.
-- []'s --------------------------------- Carlos Gomes Assistente de Informática II - STI skype: cgomes.unesp 55(16)3706-8783 UNESP/Franca - FCHS
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- Atenciosamente, Douglas Nascimento de Jesus beaglenetwork.blogspot.com
tambem nao funcionou. ja tentei o caminho relativo completo e etc...
2012/4/17 Douglas Nascimento
Eu não tenho certeza, mas acho que em DirectoryIndex você deveria colocar apenas index.pl ou customer.pl, sem o "/otrs/". Exemplo:
DirectoryIndex index.pl DirectoryIndex *customer.pl http://index.pl/*
On Tue, Apr 17, 2012 at 5:06 PM, Carlos Gomes - STI Unesp Franca < cgomes@franca.unesp.br> wrote:
Hello Everyone!
Iv set up different subdomains so i can point users to the customer.plpage for ticket management, and another subdomain for otrs administration. Iv followed many suggestions and documentations for apache, but cant manage to use different hosts for both index.pl and customer.pl, can anyone help me , if set up similar environment ?
my apache configs are as this:
subdomain: admin.suporte.franca.unesp.br #mod do endereco de suporte (/etc/apache2/sites-available/admin.suporte.franca.unesp. br) #
ServerAdmin cgomes@franca.unesp.br ServerName admin.suporte.franca.unesp.br ServerAlias admin.suporte.franca.unesp.br # Indexes + Directory Root. DirectoryIndex /otrs/index.pl DocumentRoot /opt/otrs/bin/cgi-bin/
# CGI Directory # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
SetHandler perl-script PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlSetupEnv On </Location> <Directory /> Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch AllowOverride None AddHandler cgi-script .pl </Directory>
# Logfiles ErrorLog /var/log/otrs/admin/error.log CustomLog /var/log/otrs/admin/access.log combined </VirtualHost>
subdomain suporte.franca.unesp.br : #mod so endereco de suporte (/etc/apache2/sites-available/ suporte.franca.unesp.br) #
ServerAdmin cgomes@franca.unesp.br ServerName suporte.franca.unesp.br ServerAlias suporte.franca.unesp.br # Indexes + Directory Root. DirectoryIndex /otrs/customer.pl DocumentRoot /opt/otrs/bin/cgi-bin/
# CGI Directory # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
SetHandler perl-script PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlSetupEnv On </Location> <Directory /> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch AddHandler cgi-script .pl </DirectOry>
# Logfiles ErrorLog /var/log/otrs/customer/error.log CustomLog /var/log/otrs/customer/access.log combined </VirtualHost>
but both opens the index.pl file...
iv also used this thread as refference: http://lists.otrs.org/pipermail/otrs/2005-October/009192.html
but seems quite old, and only one vhost wont suit me for logging purposes.
-- []'s --------------------------------- Carlos Gomes Assistente de Informática II - STI skype: cgomes.unesp 55(16)3706-8783 UNESP/Franca - FCHS
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- Atenciosamente, Douglas Nascimento de Jesus beaglenetwork.blogspot.com
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- []'s --------------------------------- Carlos Gomes Assistente de Informática II - STI skype: cgomes.unesp 55(16)3706-8783 UNESP/Franca - FCHS
Well fellas, iv found a huge mistake i didnt payed attention before, while installing otrs via debian packages, it automatically adds code to /etc/apache2/conf.d with code to open up the otrs interface as the default virtual host, so no matter what I put up on the sites-avaiable would overcome this configs, silly me :) So, iv removed the otrs.conf from conf.d, so I can manage my own virtual hosts and get the results I wanna achive, as suporte.franca.unesp.br would point to customer.pl, admin.suporte.franca.unesp.br would point up to the index.pl admin interface. Now my problem is a little different, on both virtual servers Iv tryed to copy some configs from this otrs.conf, but the give me an error 500, and the old code Iv made to set up the virtual hosts opens the page as I wanted, but no css and rendering works. Is there a way to put up, and what configs, on the virtual hosts configuration so the sites loads fully? my config files in sites-avaiable are now as this: admin.suporte.franca.unesp.br
#mod do endereco de suporte (/etc/apache2/sites-available/ admin.suporte.franca.unesp.br) #
ServerAdmin cgomes@franca.unesp.br ServerName admin.suporte.franca.unesp.br ServerAlias admin.suporte.franca.unesp.br # Indexes + Directory Root. DirectoryIndex index.pl DocumentRoot /opt/otrs/bin/cgi-bin/
# CGI Directory # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
SetHandler perl-script PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlSetupEnv On </Location> <Directory /> Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch AllowOverride None AddHandler cgi-script .pl </Directory>
# Logfiles ErrorLog /var/log/otrs/admin/error.log CustomLog /var/log/otrs/admin/access.log combined </VirtualHost>
and this for suporte.franca.unesp.br, notice that this one iv copyed the full otrs.conf file from conf.d, and changed some lines so it fires up the customer.pl.
# Config script para o vhost de suporte aos usuarios
# Criado em 17/04/2012 - cgomes@franca.unesp.br #
# if mod_perl is used <IfModule mod_perl.c> # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec
# set mod_perl2 options #
# ErrorDocument 403 /otrs/customer.pl # ErrorDocument 403 /otrs/index.pl # SetHandler perl-script # PerlResponseHandler ModPerl::Registry # Options +ExecCGI # PerlOptions +ParseHeaders # PerlOptions +SetupEnv # Order allow,deny # Allow from all # </Location> # set mod_perl2 option for generic interface
PerlOptions -ParseHeaders </Location> </IfModule>
# directory settings
AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all ErrorDocument 403 /index.pl DirectoryIndex customer.pl AddHandler perl-script .pl .cgi PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlOptions +SetupEnv </Directory> AllowOverride None Order Deny,Allow Deny from all Allow from 200.145.119.128/27 </Directory> <IfModule mod_headers.c>
Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory>
Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> </IfModule> # MaxRequestsPerChild (so no apache child will be to big!) # MaxRequestsPerChild 4000 </VirtualHost>
So, with this config iv i request the admin. subdomain it gives me to download the .pl file, and suporte points ok to the customer.pl, but i cant login and the css isnt loaded. The domains are up for public. Thanks very much for your help douglas, but I thin the mailing would preffer english language so all others could read and document. Im strugling for some days now, with no success... could find more documentations about virtual hosting that are suitable for my debian ambient. any help appreciated
tambem nao funcionou. ja tentei o caminho relativo completo e etc...
2012/4/17 Douglas Nascimento
Eu não tenho certeza, mas acho que em DirectoryIndex você deveria colocar apenas index.pl ou customer.pl, sem o "/otrs/". Exemplo:
DirectoryIndex index.pl DirectoryIndex *customer.pl http://index.pl/*
On Tue, Apr 17, 2012 at 5:06 PM, Carlos Gomes - STI Unesp Franca < cgomes@franca.unesp.br> wrote:
Hello Everyone!
Iv set up different subdomains so i can point users to the customer.plpage for ticket management, and another subdomain for otrs administration. Iv followed many suggestions and documentations for apache, but cant manage to use different hosts for both index.pl and customer.pl, can anyone help me , if set up similar environment ?
my apache configs are as this:
subdomain: admin.suporte.franca.unesp.br #mod do endereco de suporte (/etc/apache2/sites-available/admin.suporte.franca.unesp. br) #
ServerAdmin cgomes@franca.unesp.br ServerName admin.suporte.franca.unesp.br ServerAlias admin.suporte.franca.unesp.br # Indexes + Directory Root. DirectoryIndex /otrs/index.pl DocumentRoot /opt/otrs/bin/cgi-bin/
# CGI Directory # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
SetHandler perl-script PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlSetupEnv On </Location> <Directory /> Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch AllowOverride None AddHandler cgi-script .pl </Directory>
# Logfiles ErrorLog /var/log/otrs/admin/error.log CustomLog /var/log/otrs/admin/access.log combined </VirtualHost>
subdomain suporte.franca.unesp.br : #mod so endereco de suporte (/etc/apache2/sites-available/ suporte.franca.unesp.br) #
ServerAdmin cgomes@franca.unesp.br ServerName suporte.franca.unesp.br ServerAlias suporte.franca.unesp.br # Indexes + Directory Root. DirectoryIndex /otrs/customer.pl DocumentRoot /opt/otrs/bin/cgi-bin/
# CGI Directory # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
SetHandler perl-script PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlSetupEnv On </Location> <Directory /> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch AddHandler cgi-script .pl </DirectOry>
# Logfiles ErrorLog /var/log/otrs/customer/error.log CustomLog /var/log/otrs/customer/access.log combined </VirtualHost>
but both opens the index.pl file...
iv also used this thread as refference: http://lists.otrs.org/pipermail/otrs/2005-October/009192.html
but seems quite old, and only one vhost wont suit me for logging purposes.
-- []'s --------------------------------- Carlos Gomes Assistente de Informática II - STI skype: cgomes.unesp 55(16)3706-8783 UNESP/Franca - FCHS
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- Atenciosamente, Douglas Nascimento de Jesus beaglenetwork.blogspot.com
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- []'s --------------------------------- Carlos Gomes Assistente de Informática II - STI skype: cgomes.unesp 55(16)3706-8783 UNESP/Franca - FCHS
-- []'s --------------------------------- Carlos Gomes Assistente de Informática II - STI skype: cgomes.unesp 55(16)3706-8783 UNESP/Franca - FCHS
Hi,
i've found a nice GUI on Weekend
www.webmin.com
You can manage the v-hosts via Webinterface.
Maybe it helps:-)
2012/4/23 Carlos Gomes - STI Unesp Franca
Well fellas, iv found a huge mistake i didnt payed attention before, while installing otrs via debian packages, it automatically adds code to /etc/apache2/conf.d with code to open up the otrs interface as the default virtual host, so no matter what I put up on the sites-avaiable would overcome this configs, silly me :)
So, iv removed the otrs.conf from conf.d, so I can manage my own virtual hosts and get the results I wanna achive, as suporte.franca.unesp.brwould point to customer.pl, admin.suporte.franca.unesp.br would point up to the index.pladmin interface.
Now my problem is a little different, on both virtual servers Iv tryed to copy some configs from this otrs.conf, but the give me an error 500, and the old code Iv made to set up the virtual hosts opens the page as I wanted, but no css and rendering works. Is there a way to put up, and what configs, on the virtual hosts configuration so the sites loads fully?
my config files in sites-avaiable are now as this:
admin.suporte.franca.unesp.br
#mod do endereco de suporte (/etc/apache2/sites-available/ admin.suporte.franca.unesp.br) #
ServerAdmin cgomes@franca.unesp.br ServerName admin.suporte.franca.unesp.br ServerAlias admin.suporte.franca.unesp.br # Indexes + Directory Root. DirectoryIndex index.pl DocumentRoot /opt/otrs/bin/cgi-bin/
# CGI Directory # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
SetHandler perl-script PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlSetupEnv On </Location> <Directory /> Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch AllowOverride None AddHandler cgi-script .pl </Directory>
# Logfiles ErrorLog /var/log/otrs/admin/error.log CustomLog /var/log/otrs/admin/access.log combined </VirtualHost>
and this for suporte.franca.unesp.br, notice that this one iv copyed the full otrs.conf file from conf.d, and changed some lines so it fires up the customer.pl.
# Config script para o vhost de suporte aos usuarios
# Criado em 17/04/2012 - cgomes@franca.unesp.br #
# if mod_perl is used <IfModule mod_perl.c> # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec
# set mod_perl2 options #
# ErrorDocument 403 /otrs/customer.pl # ErrorDocument 403 /otrs/index.pl # SetHandler perl-script # PerlResponseHandler ModPerl::Registry # Options +ExecCGI # PerlOptions +ParseHeaders # PerlOptions +SetupEnv # Order allow,deny # Allow from all # </Location> # set mod_perl2 option for generic interface
PerlOptions -ParseHeaders </Location> </IfModule>
# directory settings
AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all ErrorDocument 403 /index.pl DirectoryIndex customer.pl AddHandler perl-script .pl .cgi PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlOptions +SetupEnv </Directory> AllowOverride None Order Deny,Allow Deny from all Allow from 200.145.119.128/27 </Directory> <IfModule mod_headers.c>
Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory>
Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> </IfModule> # MaxRequestsPerChild (so no apache child will be to big!) # MaxRequestsPerChild 4000 </VirtualHost>
So, with this config iv i request the admin. subdomain it gives me to download the .pl file, and suporte points ok to the customer.pl, but i cant login and the css isnt loaded. The domains are up for public.
Thanks very much for your help douglas, but I thin the mailing would preffer english language so all others could read and document.
Im strugling for some days now, with no success... could find more documentations about virtual hosting that are suitable for my debian ambient. any help appreciated
tambem nao funcionou. ja tentei o caminho relativo completo e etc...
2012/4/17 Douglas Nascimento
Eu não tenho certeza, mas acho que em DirectoryIndex você deveria colocar apenas index.pl ou customer.pl, sem o "/otrs/". Exemplo:
DirectoryIndex index.pl DirectoryIndex *customer.pl http://index.pl/*
On Tue, Apr 17, 2012 at 5:06 PM, Carlos Gomes - STI Unesp Franca < cgomes@franca.unesp.br> wrote:
Hello Everyone!
Iv set up different subdomains so i can point users to the customer.plpage for ticket management, and another subdomain for otrs administration. Iv followed many suggestions and documentations for apache, but cant manage to use different hosts for both index.pl and customer.pl, can anyone help me , if set up similar environment ?
my apache configs are as this:
subdomain: admin.suporte.franca.unesp.br #mod do endereco de suporte (/etc/apache2/sites-available/admin.suporte.franca.unesp. br) #
ServerAdmin cgomes@franca.unesp.br ServerName admin.suporte.franca.unesp.br ServerAlias admin.suporte.franca.unesp.br # Indexes + Directory Root. DirectoryIndex /otrs/index.pl DocumentRoot /opt/otrs/bin/cgi-bin/
# CGI Directory # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
SetHandler perl-script PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlSetupEnv On </Location> <Directory /> Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch AllowOverride None AddHandler cgi-script .pl </Directory>
# Logfiles ErrorLog /var/log/otrs/admin/error.log CustomLog /var/log/otrs/admin/access.log combined </VirtualHost>
subdomain suporte.franca.unesp.br : #mod so endereco de suporte (/etc/apache2/sites-available/ suporte.franca.unesp.br) #
ServerAdmin cgomes@franca.unesp.br ServerName suporte.franca.unesp.br ServerAlias suporte.franca.unesp.br # Indexes + Directory Root. DirectoryIndex /otrs/customer.pl DocumentRoot /opt/otrs/bin/cgi-bin/
# CGI Directory # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
SetHandler perl-script PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlSetupEnv On </Location> <Directory /> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch AddHandler cgi-script .pl </DirectOry>
# Logfiles ErrorLog /var/log/otrs/customer/error.log CustomLog /var/log/otrs/customer/access.log combined </VirtualHost>
but both opens the index.pl file...
iv also used this thread as refference: http://lists.otrs.org/pipermail/otrs/2005-October/009192.html
but seems quite old, and only one vhost wont suit me for logging purposes.
-- []'s --------------------------------- Carlos Gomes Assistente de Informática II - STI skype: cgomes.unesp 55(16)3706-8783 UNESP/Franca - FCHS
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- Atenciosamente, Douglas Nascimento de Jesus beaglenetwork.blogspot.com
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- []'s --------------------------------- Carlos Gomes Assistente de Informática II - STI skype: cgomes.unesp 55(16)3706-8783 UNESP/Franca - FCHS
-- []'s --------------------------------- Carlos Gomes Assistente de Informática II - STI skype: cgomes.unesp 55(16)3706-8783 UNESP/Franca - FCHS
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Well, I have never good experiences with webmin... not sure if with a perl
website it would help
Im still studying to find out the correct configurations for the virtual
hosts under debian
thanks anyway
2012/4/23 Boris Wagener
Hi,
i've found a nice GUI on Weekend
www.webmin.com
You can manage the v-hosts via Webinterface. Maybe it helps:-)
2012/4/23 Carlos Gomes - STI Unesp Franca
Well fellas, iv found a huge mistake i didnt payed attention before, while installing otrs via debian packages, it automatically adds code to /etc/apache2/conf.d with code to open up the otrs interface as the default virtual host, so no matter what I put up on the sites-avaiable would overcome this configs, silly me :)
So, iv removed the otrs.conf from conf.d, so I can manage my own virtual hosts and get the results I wanna achive, as suporte.franca.unesp.brwould point to customer.pl, admin.suporte.franca.unesp.br would point up to the index.pladmin interface.
Now my problem is a little different, on both virtual servers Iv tryed to copy some configs from this otrs.conf, but the give me an error 500, and the old code Iv made to set up the virtual hosts opens the page as I wanted, but no css and rendering works. Is there a way to put up, and what configs, on the virtual hosts configuration so the sites loads fully?
my config files in sites-avaiable are now as this:
admin.suporte.franca.unesp.br
#mod do endereco de suporte (/etc/apache2/sites-available/ admin.suporte.franca.unesp.br) #
ServerAdmin cgomes@franca.unesp.br ServerName admin.suporte.franca.unesp.br ServerAlias admin.suporte.franca.unesp.br # Indexes + Directory Root. DirectoryIndex index.pl DocumentRoot /opt/otrs/bin/cgi-bin/
# CGI Directory # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
SetHandler perl-script PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlSetupEnv On </Location> <Directory /> Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch AllowOverride None AddHandler cgi-script .pl </Directory>
# Logfiles ErrorLog /var/log/otrs/admin/error.log CustomLog /var/log/otrs/admin/access.log combined </VirtualHost>
and this for suporte.franca.unesp.br, notice that this one iv copyed the full otrs.conf file from conf.d, and changed some lines so it fires up the customer.pl.
# Config script para o vhost de suporte aos usuarios
# Criado em 17/04/2012 - cgomes@franca.unesp.br #
# if mod_perl is used <IfModule mod_perl.c> # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec
# set mod_perl2 options #
# ErrorDocument 403 /otrs/customer.pl # ErrorDocument 403 /otrs/index.pl # SetHandler perl-script # PerlResponseHandler ModPerl::Registry # Options +ExecCGI # PerlOptions +ParseHeaders # PerlOptions +SetupEnv # Order allow,deny # Allow from all # </Location> # set mod_perl2 option for generic interface
PerlOptions -ParseHeaders </Location> </IfModule>
# directory settings
AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all ErrorDocument 403 /index.pl DirectoryIndex customer.pl AddHandler perl-script .pl .cgi PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlOptions +SetupEnv </Directory> AllowOverride None Order Deny,Allow Deny from all Allow from 200.145.119.128/27 </Directory> <IfModule mod_headers.c>
Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory>
Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> </IfModule> # MaxRequestsPerChild (so no apache child will be to big!) # MaxRequestsPerChild 4000 </VirtualHost>
So, with this config iv i request the admin. subdomain it gives me to download the .pl file, and suporte points ok to the customer.pl, but i cant login and the css isnt loaded. The domains are up for public.
Thanks very much for your help douglas, but I thin the mailing would preffer english language so all others could read and document.
Im strugling for some days now, with no success... could find more documentations about virtual hosting that are suitable for my debian ambient. any help appreciated
tambem nao funcionou. ja tentei o caminho relativo completo e etc...
2012/4/17 Douglas Nascimento
Eu não tenho certeza, mas acho que em DirectoryIndex você deveria colocar apenas index.pl ou customer.pl, sem o "/otrs/". Exemplo:
DirectoryIndex index.pl DirectoryIndex *customer.pl http://index.pl/*
On Tue, Apr 17, 2012 at 5:06 PM, Carlos Gomes - STI Unesp Franca < cgomes@franca.unesp.br> wrote:
Hello Everyone!
Iv set up different subdomains so i can point users to the customer.plpage for ticket management, and another subdomain for otrs administration. Iv followed many suggestions and documentations for apache, but cant manage to use different hosts for both index.pl and customer.pl, can anyone help me , if set up similar environment ?
my apache configs are as this:
subdomain: admin.suporte.franca.unesp.br #mod do endereco de suporte (/etc/apache2/sites-available/admin.suporte.franca.unesp. br) #
ServerAdmin cgomes@franca.unesp.br ServerName admin.suporte.franca.unesp.br ServerAlias admin.suporte.franca.unesp.br # Indexes + Directory Root. DirectoryIndex /otrs/index.pl DocumentRoot /opt/otrs/bin/cgi-bin/
# CGI Directory # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
SetHandler perl-script PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlSetupEnv On </Location> <Directory /> Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch AllowOverride None AddHandler cgi-script .pl </Directory>
# Logfiles ErrorLog /var/log/otrs/admin/error.log CustomLog /var/log/otrs/admin/access.log combined </VirtualHost>
subdomain suporte.franca.unesp.br : #mod so endereco de suporte (/etc/apache2/sites-available/ suporte.franca.unesp.br) #
ServerAdmin cgomes@franca.unesp.br ServerName suporte.franca.unesp.br ServerAlias suporte.franca.unesp.br # Indexes + Directory Root. DirectoryIndex /otrs/customer.pl DocumentRoot /opt/otrs/bin/cgi-bin/
# CGI Directory # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
SetHandler perl-script PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlSetupEnv On </Location> <Directory /> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch AddHandler cgi-script .pl </DirectOry>
# Logfiles ErrorLog /var/log/otrs/customer/error.log CustomLog /var/log/otrs/customer/access.log combined </VirtualHost>
but both opens the index.pl file...
iv also used this thread as refference: http://lists.otrs.org/pipermail/otrs/2005-October/009192.html
but seems quite old, and only one vhost wont suit me for logging purposes.
-- []'s --------------------------------- Carlos Gomes Assistente de Informática II - STI skype: cgomes.unesp 55(16)3706-8783 UNESP/Franca - FCHS
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-- []'s --------------------------------- Carlos Gomes Assistente de Informática II - STI skype: cgomes.unesp 55(16)3706-8783 UNESP/Franca - FCHS
anyone?
2012/4/23 Carlos Gomes - STI Unesp Franca
Well, I have never good experiences with webmin... not sure if with a perl website it would help
Im still studying to find out the correct configurations for the virtual hosts under debian thanks anyway
2012/4/23 Boris Wagener
Hi,
i've found a nice GUI on Weekend
www.webmin.com
You can manage the v-hosts via Webinterface. Maybe it helps:-)
2012/4/23 Carlos Gomes - STI Unesp Franca
Well fellas, iv found a huge mistake i didnt payed attention before, while installing otrs via debian packages, it automatically adds code to /etc/apache2/conf.d with code to open up the otrs interface as the default virtual host, so no matter what I put up on the sites-avaiable would overcome this configs, silly me :)
So, iv removed the otrs.conf from conf.d, so I can manage my own virtual hosts and get the results I wanna achive, as suporte.franca.unesp.brwould point to customer.pl, admin.suporte.franca.unesp.br would point up to the index.pl admin interface.
Now my problem is a little different, on both virtual servers Iv tryed to copy some configs from this otrs.conf, but the give me an error 500, and the old code Iv made to set up the virtual hosts opens the page as I wanted, but no css and rendering works. Is there a way to put up, and what configs, on the virtual hosts configuration so the sites loads fully?
my config files in sites-avaiable are now as this:
admin.suporte.franca.unesp.br
#mod do endereco de suporte (/etc/apache2/sites-available/ admin.suporte.franca.unesp.br) #
ServerAdmin cgomes@franca.unesp.br ServerName admin.suporte.franca.unesp.br ServerAlias admin.suporte.franca.unesp.br # Indexes + Directory Root. DirectoryIndex index.pl DocumentRoot /opt/otrs/bin/cgi-bin/
# CGI Directory # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
SetHandler perl-script PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlSetupEnv On </Location> <Directory /> Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch AllowOverride None AddHandler cgi-script .pl </Directory>
# Logfiles ErrorLog /var/log/otrs/admin/error.log CustomLog /var/log/otrs/admin/access.log combined </VirtualHost>
and this for suporte.franca.unesp.br, notice that this one iv copyed the full otrs.conf file from conf.d, and changed some lines so it fires up the customer.pl.
# Config script para o vhost de suporte aos usuarios
# Criado em 17/04/2012 - cgomes@franca.unesp.br #
# if mod_perl is used <IfModule mod_perl.c> # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec
# set mod_perl2 options #
# ErrorDocument 403 /otrs/customer.pl # ErrorDocument 403 /otrs/index.pl # SetHandler perl-script # PerlResponseHandler ModPerl::Registry # Options +ExecCGI # PerlOptions +ParseHeaders # PerlOptions +SetupEnv # Order allow,deny # Allow from all # </Location> # set mod_perl2 option for generic interface
PerlOptions -ParseHeaders </Location> </IfModule>
# directory settings
AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all ErrorDocument 403 /index.pl DirectoryIndex customer.pl AddHandler perl-script .pl .cgi PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlOptions +SetupEnv </Directory> AllowOverride None Order Deny,Allow Deny from all Allow from 200.145.119.128/27 </Directory> <IfModule mod_headers.c>
Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory>
Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> </IfModule> # MaxRequestsPerChild (so no apache child will be to big!) # MaxRequestsPerChild 4000 </VirtualHost>
So, with this config iv i request the admin. subdomain it gives me to download the .pl file, and suporte points ok to the customer.pl, but i cant login and the css isnt loaded. The domains are up for public.
Thanks very much for your help douglas, but I thin the mailing would preffer english language so all others could read and document.
Im strugling for some days now, with no success... could find more documentations about virtual hosting that are suitable for my debian ambient. any help appreciated
tambem nao funcionou. ja tentei o caminho relativo completo e etc...
2012/4/17 Douglas Nascimento
Eu não tenho certeza, mas acho que em DirectoryIndex você deveria colocar apenas index.pl ou customer.pl, sem o "/otrs/". Exemplo:
DirectoryIndex index.pl DirectoryIndex *customer.pl http://index.pl/*
On Tue, Apr 17, 2012 at 5:06 PM, Carlos Gomes - STI Unesp Franca < cgomes@franca.unesp.br> wrote:
Hello Everyone!
Iv set up different subdomains so i can point users to the customer.pl page for ticket management, and another subdomain for otrs administration. Iv followed many suggestions and documentations for apache, but cant manage to use different hosts for both index.pl and customer.pl, can anyone help me , if set up similar environment ?
my apache configs are as this:
subdomain: admin.suporte.franca.unesp.br #mod do endereco de suporte (/etc/apache2/sites-available/admin.suporte.franca.unesp. br) #
ServerAdmin cgomes@franca.unesp.br ServerName admin.suporte.franca.unesp.br ServerAlias admin.suporte.franca.unesp.br # Indexes + Directory Root. DirectoryIndex /otrs/index.pl DocumentRoot /opt/otrs/bin/cgi-bin/
# CGI Directory # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
SetHandler perl-script PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlSetupEnv On </Location> <Directory /> Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch AllowOverride None AddHandler cgi-script .pl </Directory>
# Logfiles ErrorLog /var/log/otrs/admin/error.log CustomLog /var/log/otrs/admin/access.log combined </VirtualHost>
subdomain suporte.franca.unesp.br : #mod so endereco de suporte (/etc/apache2/sites-available/ suporte.franca.unesp.br) #
ServerAdmin cgomes@franca.unesp.br ServerName suporte.franca.unesp.br ServerAlias suporte.franca.unesp.br # Indexes + Directory Root. DirectoryIndex /otrs/customer.pl DocumentRoot /opt/otrs/bin/cgi-bin/
# CGI Directory # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
SetHandler perl-script PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlSetupEnv On </Location> <Directory /> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch AddHandler cgi-script .pl </DirectOry>
# Logfiles ErrorLog /var/log/otrs/customer/error.log CustomLog /var/log/otrs/customer/access.log combined </VirtualHost>
but both opens the index.pl file...
iv also used this thread as refference: http://lists.otrs.org/pipermail/otrs/2005-October/009192.html
but seems quite old, and only one vhost wont suit me for logging purposes.
-- []'s --------------------------------- Carlos Gomes Assistente de Informática II - STI skype: cgomes.unesp 55(16)3706-8783 UNESP/Franca - FCHS
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-- []'s --------------------------------- Carlos Gomes Assistente de Informática II - STI skype: cgomes.unesp 55(16)3706-8783 UNESP/Franca - FCHS
-- []'s --------------------------------- Carlos Gomes Assistente de Informática II - STI skype: cgomes.unesp 55(16)3706-8783 UNESP/Franca - FCHS
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-- []'s --------------------------------- Carlos Gomes Assistente de Informática II - STI skype: cgomes.unesp 55(16)3706-8783 UNESP/Franca - FCHS
-- []'s --------------------------------- Carlos Gomes Assistente de Informática II - STI skype: cgomes.unesp 55(16)3706-8783 UNESP/Franca - FCHS
So on our debian boxes I personally hate the way debian handles vhosts so I
rip their configuration out and put in my own for the vhost part. Below are
my standard build docs for apache on debian, YMMV. And to create extra
vhosts I just add a new config file for each vhost to /srv/vhosts/config/
################################################################################
# apache configuration
# install apache
aptitude install apache2 libapache2-mod-php5 php5 php5-mcrypt php5-cli
php5-curl php5-gd php5-imagick php5-imap php5-ldap php5-mhash php5-mysql
php5-snmp php5-sqlite php5-tidy php5-xcache php5-xmlrpc php5-xsl ldap-utils
imagemagick mysql-client
# create vhost containers
mkdir -p /srv/vhosts/config
mkdir -p /srv/vhosts/sites/00_default/htdocs
cp /var/www/index.html /srv/vhosts/sites/00_default/htdocs/index.html
mkdir -p /srv/vhosts/sites/00_default/cgi-bin
mkdir -p /srv/vhosts/logs
# enable/disable modules
a2dissite 000-default
a2dissite default
a2enmod auth_basic
a2enmod authn_file
a2enmod authz_default
a2enmod cgi
a2enmod deflate
a2enmod include
a2enmod php5
a2enmod rewrite
a2enmod ssl
a2enmod vhost_alias
a2enmod authnz_ldap
a2enmod status
a2enmod mem_cache
a2dismod userdir
# update apache config to use own vhosts
vi /etc/apache2/apache2.conf
# Include the virtual host configurations:
#Include /etc/apache2/sites-enabled/
Include /srv/vhosts/config/
# add in extra compression support
vi /etc/apache2/conf.d/deflate
<Location />
AddOutputFilterByType DEFLATE text/plain
AddOutputFilterByType DEFLATE text/xml
AddOutputFilterByType DEFLATE application/xhtml+xml
AddOutputFilterByType DEFLATE text/css
AddOutputFilterByType DEFLATE application/xml
AddOutputFilterByType DEFLATE image/svg+xml
AddOutputFilterByType DEFLATE application/rss+xml
AddOutputFilterByType DEFLATE application/atom_xml
AddOutputFilterByType DEFLATE application/x-javascript
AddOutputFilterByType DEFLATE application/x-httpd-php
AddOutputFilterByType DEFLATE application/x-httpd-fastphp
AddOutputFilterByType DEFLATE application/x-httpd-eruby
AddOutputFilterByType DEFLATE text/html
</Location>
# default vhost config
vi /srv/vhosts/config/00_default
anyone?
nice!
Ill give a try on this configuration approach.. only one doubt, where you
dont use DirectoryIndex, how do you set up the different domains to open
different .pl files from the otrs interface?
2012/4/25 Steven Carr
So on our debian boxes I personally hate the way debian handles vhosts so I rip their configuration out and put in my own for the vhost part. Below are my standard build docs for apache on debian, YMMV. And to create extra vhosts I just add a new config file for each vhost to /srv/vhosts/config/
################################################################################ # apache configuration
# install apache aptitude install apache2 libapache2-mod-php5 php5 php5-mcrypt php5-cli php5-curl php5-gd php5-imagick php5-imap php5-ldap php5-mhash php5-mysql php5-snmp php5-sqlite php5-tidy php5-xcache php5-xmlrpc php5-xsl ldap-utils imagemagick mysql-client
# create vhost containers mkdir -p /srv/vhosts/config mkdir -p /srv/vhosts/sites/00_default/htdocs cp /var/www/index.html /srv/vhosts/sites/00_default/htdocs/index.html mkdir -p /srv/vhosts/sites/00_default/cgi-bin mkdir -p /srv/vhosts/logs
# enable/disable modules a2dissite 000-default a2dissite default a2enmod auth_basic a2enmod authn_file a2enmod authz_default a2enmod cgi a2enmod deflate a2enmod include a2enmod php5 a2enmod rewrite a2enmod ssl a2enmod vhost_alias a2enmod authnz_ldap a2enmod status a2enmod mem_cache a2dismod userdir
# update apache config to use own vhosts vi /etc/apache2/apache2.conf # Include the virtual host configurations: #Include /etc/apache2/sites-enabled/ Include /srv/vhosts/config/
# add in extra compression support vi /etc/apache2/conf.d/deflate <Location /> AddOutputFilterByType DEFLATE text/plain AddOutputFilterByType DEFLATE text/xml AddOutputFilterByType DEFLATE application/xhtml+xml AddOutputFilterByType DEFLATE text/css AddOutputFilterByType DEFLATE application/xml AddOutputFilterByType DEFLATE image/svg+xml AddOutputFilterByType DEFLATE application/rss+xml AddOutputFilterByType DEFLATE application/atom_xml AddOutputFilterByType DEFLATE application/x-javascript AddOutputFilterByType DEFLATE application/x-httpd-php AddOutputFilterByType DEFLATE application/x-httpd-fastphp AddOutputFilterByType DEFLATE application/x-httpd-eruby AddOutputFilterByType DEFLATE text/html </Location>
# default vhost config vi /srv/vhosts/config/00_default
ServerAdmin helpdesk@domain.com DocumentRoot /srv/vhosts/sites/00_default/htdocs/ <Directory /> Options FollowSymLinks AllowOverride All </Directory>
Options -Indexes FollowSymLinks MultiViews AllowOverride All Order allow,deny allow from all </Directory> ScriptAlias /cgi-bin/ /srv/vhosts/sites/00_default/cgi-bin/
AllowOverride None Options ExecCGI -MultiViews +SymLinksIfOwnerMatch Order allow,deny Allow from all </Directory>
# flip all traffic to https RewriteEngine On RewriteCond %{HTTPS} off RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} [L,R]
# Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn
CustomLog /srv/vhosts/logs/00_default_access.log combined
ServerSignature On </VirtualHost>
<IfModule mod_ssl.c> <VirtualHost _default_:443> ServerAdmin helpdesk@domain.com
DocumentRoot /srv/vhosts/sites/00_default/htdocs/ <Directory /> Options FollowSymLinks AllowOverride All </Directory>
Options -Indexes FollowSymLinks MultiViews AllowOverride All Order allow,deny allow from all </Directory> ScriptAlias /cgi-bin/ /srv/vhosts/sites/00_default/cgi-bin/
AllowOverride None Options ExecCGI -MultiViews +SymLinksIfOwnerMatch Order allow,deny Allow from all </Directory>
ErrorLog /var/log/apache2/error.log
# Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn
CustomLog /srv/vhosts/logs/00_default_ssl_access.log combined
SSLEngine on SSLCertificateFile /etc/apache2/ssl/server.pem SSLCertificateKeyFile /etc/apache2/ssl/server.key.insecure
SSLProtocol -all +SSLv3 +TLSv1 SSLCipherSuite SSLv3:+HIGH:+MEDIUM
# SSL Engine Options:
SSLOptions +StdEnvVars </FilesMatch> SSLOptions +StdEnvVars </Directory> # SSL Protocol Adjustments: BrowserMatch ".*MSIE.*" \ nokeepalive ssl-unclean-shutdown \ downgrade-1.0 force-response-1.0
</VirtualHost> </IfModule>
# secure it up abit vi /etc/apache2/conf.d/security ServerTokens Minimal ServerSignature Off TraceEnable Off
# php tweaks vi /etc/php5/apache2/php.ini magic_quotes_gpc = off post_max_size = 64M upload_max_filesize = 64M
# directory fancy index tweaks vi /etc/apache2/mods-available/autoindex.conf IndexOptions FancyIndexing FoldersFirst VersionSort NameWidth=* DescriptionWidth=* ScanHTMLTitles XHTML
# change php gc timeout vi /etc/php5/apache2/php.ini session.gc_maxlifetime = 28800
# add www-data to the users group adduser www-data users
# reset permissions chmod -R 775 /srv/vhosts chown -R www-data:users /srv/vhosts
# restart apache /etc/init.d/apache2 restart
On 24 April 2012 22:33, Carlos Gomes - STI Unesp Franca < cgomes@franca.unesp.br> wrote:
anyone?
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-- []'s --------------------------------- Carlos Gomes Assistente de Informática II - STI skype: cgomes.unesp 55(16)3706-8783 UNESP/Franca - FCHS
You could do some kind of simple redirect either using mod_rewrite or a simple meta refresh? Steve On 26 April 2012 18:10, Carlos Gomes - STI Unesp Franca < cgomes@franca.unesp.br> wrote:
nice!
Ill give a try on this configuration approach.. only one doubt, where you dont use DirectoryIndex, how do you set up the different domains to open different .pl files from the otrs interface?
participants (4)
-
Boris Wagener -
Carlos Gomes - STI Unesp Franca -
Douglas Nascimento -
Steven Carr