With the switch from homebrew template system to Template::Toolkit the syntax changed. Your code should look like [% Data.Salutation | html %] [% Data.StdResponse | html %] [% Data.Signature | html %] [% Translate(Localize(Data.Created, "TimeShort")) | html %] - [% Data.OrigFromName | html %] [% Translate("wrote") | html %]: [% Data.Body | html %] (untested) - Renée On 04.12.2014 17:58, Paolo Mosconi wrote:

Hi, I upgraded from OTRS 3.3 to 4.01.02 moving the system from Windows to Linux. Everything is ok, except that when replying to a ticket the system is not showing salutation, response template and signature TEXT but the following code:

$QData{"Salutation"} $QData{"StdResponse"} $QData{"Signature"}

$TimeShort{"$QData{"Created"}"} - $QData{"OrigFromName"} $Text{"wrote"}: $QData{"Body"}

Any idea about what went wrong and how to fix it? Thanks paolo mosconi

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