Hi, On 27.01.2010, at 12:03, Marco Vannini wrote:

Try using a GenericAgent Job in sysconfig.

On Wed, Jan 27, 2010 at 11:52 AM, Christopher Juhlin wrote:

In our OTRS-system we have very old tickets and now we want to replay to all of them with one message . Is there any function that let me do that ?

I would highly recommend to use GenericAgent to change some uniq detail on the releated tickets in combination with the Notification Event toolbox. Unf. this is only available to OTRS Administrators, not to normal Agents. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!

If autoanswer are enabled and "Send agent/customer notifications on changes:" is set to yes, it should, otherwise you can customize an answer using an external script filling CMD field (it is enable to pass to the script ticket# or ticketid) HTH MV On Thu, Jan 28, 2010 at 9:36 AM, Christopher Juhlin < christopher.juhlin@gmail.com> wrote:

Hi,

Is it possible to send the answer with mail to the customer with GenricAgent ?

Best regards Christopher Juhlin

On Thu, Jan 28, 2010 at 12:42 AM, Nils Leideck - ITSM wrote:

...

Hi, On 27.01.2010, at 12:03, Marco Vannini wrote:

Try using a GenericAgent Job in sysconfig. On Wed, Jan 27, 2010 at 11:52 AM, Christopher Juhlin wrote:

...

In our OTRS-system we have very old tickets and now we want to replay to all of them with one message . Is there any function that let me do that

?

I would highly recommend to use GenericAgent to change some uniq detail on the releated tickets in combination with the Notification Event toolbox. Unf. this is only available to OTRS Administrators, not to normal Agents. Nils Leideck

-- Nils Leideck Senior Consultant

nils.leideck@leidex.net nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project

CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/