All, I need to set-up some internal queues for admin and infrastructure. Is it possible that the customers can also be the agents? i.e. I have 2 guys set-up as agents for the infrastructure queue but they are also the customer. I am not sure I fully understand if this will work regards Alan. Alan Mckeown JoraPh Consulting Ltd Unit 3, Springfield Industrial Estate, Newport, Shropshire, TF10 7NB Mobile: +44 (0)7841 996 331 Office: +44 (0)8700 433877 Fax: +44 (0)1952 825058 http://www.joraph.com http://www.joraph.com/ ********************************************************************** CONFIDENTIALITY This message is confidential and may be legally privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system(s); you must not copy or disclose the contents of this message or any attachment to any other person. Although we have taken steps to ensure that this e-mail and attachments are free from viruses, we advise that in keeping with good computing practice, the recipient should ensure they are actually virus free. ********************************************************************** -- This message has been scanned for viruses and dangerous content by JoraPh Consulting Ltd (Server #1), and is believed to be clean.
Alan,
Think about how each type of "user" logs into otrs. Customers use
customer.pl and admins use index.pl and there are two seperate database
tables to store information about each type of user. So, to answer your
question yes and no.
Just create them with the same username and password under the "user" type
as their "customer" type and there you go, you have successfully created
them as both a customer and admin user.
Good luck.
On 9/8/06, Alan McKeown
All,
I need to set-up some internal queues for admin and infrastructure. Is it possible that the customers can also be the agents?
i.e. I have 2 guys set-up as agents for the infrastructure queue but they are also the customer. I am not sure I fully understand if this will work
regards
Alan.
Alan Mckeown JoraPh Consulting Ltd
Unit 3, Springfield Industrial Estate, Newport, Shropshire, TF10 7NB
Mobile: +44 (0)7841 996 331 Office: +44 (0)8700 433877 Fax: +44 (0)1952 825058
http://www.joraph.com/http://www.joraph.com
**********************************************************************
CONFIDENTIALITY
This message is confidential and may be legally privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system(s); you must not copy or disclose the contents of this message or any attachment to any other person.
Although we have taken steps to ensure that this e-mail and attachments are free from viruses, we advise that in keeping with good computing practice, the recipient should ensure they are actually virus free.
**********************************************************************
-- This message has been scanned for viruses and dangerous content by *JoraPh Consulting* http://www.joraph.com/, (Server #1) and is believed to be clean.
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participants (2)
-
Alan McKeown -
Jeff Lansidel