
This is a notification from the Help Desk. On Jul 02, 2011 @ 03:11 pm, dm_jangulo@equifax.com.pe wrote: Thanks Leonardo, Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Leonardo Certuche Enviado el: Sábado, 30 de Octubre de 2010 08:03 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] convert email to ticket Hello, That's a default OTRS feature, you can read more at http://doc.otrs.org/2.4/en/html/x1352.html Leonardo Certuche www.itconsultores.com.co Medellín, Colombia ==Ticket History== On Jul 02, 2011 @ 03:10 pm, leonardo.certuche@itconsultores.com.co wrote: Hello, That's a default OTRS feature, you can read more at http://doc.otrs.org/2.4/en/html/x1352.html Leonardo Certuche www.itconsultores.com.co Medellín, Colombia ------ On Jul 02, 2011 @ 03:05 pm, dm_jangulo@equifax.com.pe wrote: Hi team, I wonder if they know a practical manual on how to convert email into ticket and put in a queue, use the administrator email account, but the mails are not converted to tickets, they could send me some link that can guide me, thank you very much . Julio Cesar Angulo Quiroz Telf.: 997066155 ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/976

Why are we getting this spam? Or is this normal?
AJ
--
Sent from my BlackBerry on Airtel
From: KIRAN IT [mailto:kiran1432u@gmail.com]
Sent: Saturday, July 02, 2011 03:14 PM
To: otrs@otrs.org

We are getting this SPAM because someone set his OTRS to process mails in the account he receives this mailing list on. And now it opens a ticket for each and every mail in this account and sends an auto-reply.
Since the last one was from October 2010, I expect that there are a couple of thousand to come, unless someone finally blocks that account.
Am 02.07.2011 um 12:28 schrieb Anant Jain
Why are we getting this spam? Or is this normal?
AJ -- Sent from my BlackBerry on Airtel
From: KIRAN IT [mailto:kiran1432u@gmail.com] Sent: Saturday, July 02, 2011 03:14 PM To: otrs@otrs.org
Subject: [otrs] [Ticket #976] convert email to ticket On Jul 02, 2011 @ 03:11 pm, dm_jangulo@equifax.com.pe wrote: Thanks Leonardo,
Julio Cesar Angulo Quiroz
Telf.: 997066155
De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Leonardo Certuche Enviado el: Sábado, 30 de Octubre de 2010 08:03 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] convert email to ticket
Hello,
That's a default OTRS feature, you can read more at http://doc.otrs.org/2.4/en/html/x1352.html
Leonardo Certuche www.itconsultores.com.co Medellín, Colombia
Ticket History On Jul 02, 2011 @ 03:10 pm, leonardo.certuche@itconsultores.com.co wrote: Hello,
That's a default OTRS feature, you can read more at http://doc.otrs.org/2.4/en/html/x1352.html
Leonardo Certuche www.itconsultores.com.co Medellín, Colombia
On Jul 02, 2011 @ 03:05 pm, dm_jangulo@equifax.com.pe wrote: Hi team, I wonder if they know a practical manual on how to convert email into ticket and put in a queue, use the administrator email account, but the mails are not converted to tickets, they could send me some link that can guide me, thank you very much .
Julio Cesar Angulo Quiroz
Telf.: 997066155
This is an automated response. Your issue has been noted. We'll be in touch soon.
Please reply to this email or visit the URL below with any additional details.
http://itsupport:1111/portal/view-help-request/976
The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. The firm is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Hello Anant Jain, Am 2011-07-02 10:28:24, hacktest Du folgendes herunter:
Why are we getting this spam? Or is this normal?
I have setup an autoresponder on my system. Maybe his TR-System will blow up... Thanks, Greetings and nice Day/Evening Michelle Konzack -- ##################### Debian GNU/Linux Consultant ###################### Development of Intranet and Embedded Systems with Debian GNU/Linux itsystems@tdnet France itsystems@tdnet Owner Michelle Konzack Owner Michelle Konzack Apt. 917 (homeoffice) Gewerbe Straße 3 50, rue de Soultz 77694 Kehl/Germany 67100 Strasbourg/France Tel: +49-177-9351947 mobil Tel: +33-6-61925193 mobil Tel: +49-176-86004575 office http://www.itsystems.tamay-dogan.net/ http://www.flexray4linux.org/ http://www.debian.tamay-dogan.net/ http://www.can4linux.org/ Jabber linux4michelle@jabber.ccc.de ICQ #328449886 Linux-User #280138 with the Linux Counter, http://counter.li.org/
participants (4)
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Anant Jain
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KIRAN IT
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Michelle Konzack
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Peter Eckel