
Hello, when I click Package Manager I have the following error and it has been two days trying to solve it but without success. An idea? Thank you Error: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and ". [..] Message: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and ". "PerlInitHandler in Apache config file. See also scripts/apache2-httpd.include.conf! Traceback (17182): Module: Kernel::Output::HTML::Layout::Error (v1.51.2.10) Line: 1146 Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.51.2.10) Line: 1126 Module: Kernel::Modules::AdminPackageManager::Run (v1.46.2.3) Line: 66 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 204 Module: ModPerl::RegistryCooker::run (v1.81) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

Any help appreciated, Just upgraded from 2.2.2 to 2.3 to 2.4.4 last night. Everything seems to be working great at first glance, but when I start working in OTRS (ie. Closing a ticket or something) I get these error messages in my Apache error.log: -e: Use of uninitialized value in hash element at C:/OTRS/OTRS//Kernel/Output/HTML/Layout.pm line 1567, <DATA> line 275. [Wed Oct 14 09:51:25 2009] [notice] Parent: child process exited with status 0 -- Restarting. This causes Apache to restart. I am using Windows and MS SQL, installed OTRS from the .exe installer after I upgraded and migrated the DB. I did receive some minor errors in the migration, but I was able to correct them (I think). I have loaded the 2.4.5 patch to resolve another issue, but it did not fix this one. Any ideas? TIA Daniel Network Administrator ********************************************************************** This email and any files transmitted with it are confidential and intended for use only by the individual or entity named above. If you are not the intended recipient or the employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any disclosure, dissemination, distribution, copying of this communication, or unauthorized use is strictly prohibited. Please notify us immediately by reply email and then delete this message from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Randolph County Government. This email and any file attachments have been scanned for potential viruses; however, the recipient should check this email for the presence of viruses and/or malicious code. Randolph County accepts no liability for any damage transmitted via this email.

Anybody got any ideas on this, it's starting to be a pain? Daniel Network Administrator -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shue, Daniel G. Sent: Wednesday, October 14, 2009 10:11 AM To: User questions and discussions about OTRS. Subject: [otrs] Layout.pm Error After 2.4.4 upgrade Any help appreciated, Just upgraded from 2.2.2 to 2.3 to 2.4.4 last night. Everything seems to be working great at first glance, but when I start working in OTRS (ie. Closing a ticket or something) I get these error messages in my Apache error.log: -e: Use of uninitialized value in hash element at C:/OTRS/OTRS//Kernel/Output/HTML/Layout.pm line 1567, <DATA> line 275. [Wed Oct 14 09:51:25 2009] [notice] Parent: child process exited with status 0 -- Restarting. This causes Apache to restart. I am using Windows and MS SQL, installed OTRS from the .exe installer after I upgraded and migrated the DB. I did receive some minor errors in the migration, but I was able to correct them (I think). I have loaded the 2.4.5 patch to resolve another issue, but it did not fix this one. Any ideas? TIA Daniel Network Administrator ********************************************************************** This email and any files transmitted with it are confidential and intended for use only by the individual or entity named above. If you are not the intended recipient or the employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any disclosure, dissemination, distribution, copying of this communication, or unauthorized use is strictly prohibited. Please notify us immediately by reply email and then delete this message from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Randolph County Government. This email and any file attachments have been scanned for potential viruses; however, the recipient should check this email for the presence of viruses and/or malicious code. Randolph County accepts no liability for any damage transmitted via this email. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ ********************************************************************** This email and any files transmitted with it are confidential and intended for use only by the individual or entity named above. If you are not the intended recipient or the employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any disclosure, dissemination, distribution, copying of this communication, or unauthorized use is strictly prohibited. Please notify us immediately by reply email and then delete this message from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Randolph County Government. This email and any file attachments have been scanned for potential viruses; however, the recipient should check this email for the presence of viruses and/or malicious code. Randolph County accepts no liability for any damage transmitted via this email.

Hi All, I have a problem with the notification management. As an agent I set my preferences to receive notification when a new ticket is created or moved to my "My queue". But, I don't receive any notification when a new ticket come through my queue. Do you know where this kind of problems may come from? Thank you, Laura

Hi Laura,
Have you ensured that your OTRS implementation can send out e-mails?
Have you highlighted the relevant queue's you want to receive notifications
from? (highlighted ones are blue)
Does your log note anything interesting?
Regards,
David
On Wed, Oct 14, 2009 at 3:12 PM, Laura Urie
Hi All,
I have a problem with the notification management. As an agent I set my preferences to receive notification when a new ticket is created or moved to my "My queue".
But, I don't receive any notification when a new ticket come through my queue.
Do you know where this kind of problems may come from?
Thank you,
Laura
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Hi David,
In fact, OTRS implementation used to send emails. That doesn't work anymore
for a while for all our Agents. Also, we can answer to our customer through
a ticket so, It seems working well for mails out.
In fact, I was wondering if I turned something OFF by mistake in Admin
level.
The relevant queue is highlighted in 'My preferences' as other agents have
done.
Laura
From: David Holder [mailto:david.holder@gmail.com]
Sent: Wednesday, October 14, 2009 10:28 AM
To: lurie@clsamerica.com; User questions and discussions about OTRS.
Subject: Re: [otrs] Agents don't receive notification
Hi Laura,
Have you ensured that your OTRS implementation can send out e-mails?
Have you highlighted the relevant queue's you want to receive notifications
from? (highlighted ones are blue)
Does your log note anything interesting?
Regards,
David
On Wed, Oct 14, 2009 at 3:12 PM, Laura Urie

Laura Urie wrote:
I have a problem with the notification management. As an agent I set my preferences to receive notification when a new ticket is created or moved to my "My queue".
But, I don't receive any notification when a new ticket come through my queue.
Hello Laura, are the corresponding tickets shown when you select the virtual queue "My Queues" in the QueueView ? You only receive notifications for tickets in queues defined as "My Queues", but initially no queues belong to this virtual queue. The queues are all shown in the list box on the preferences screen, but they are all unmarked. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de

Oupss...never mind, you were right something with wrong with our server. I receive now. Only one agent still have a problem but that may but with her mail account. Laura -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Halle Sent: Wednesday, October 14, 2009 10:29 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Agents don't receive notification Laura Urie wrote:
I have a problem with the notification management. As an agent I set my preferences to receive notification when a new ticket is created or moved to my "My queue".
But, I don't receive any notification when a new ticket come through my queue.
Hello Laura, are the corresponding tickets shown when you select the virtual queue "My Queues" in the QueueView ? You only receive notifications for tickets in queues defined as "My Queues", but initially no queues belong to this virtual queue. The queues are all shown in the list box on the preferences screen, but they are all unmarked. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
participants (5)
-
Alexander Halle
-
David Holder
-
Laura Urie
-
pcsystemd@free.fr
-
Shue, Daniel G.