Hi, Please also suggest the use of having this field.Is this just used to suggest that we are writing a closure note for the ticket and the note is internal or external. Also why do we want to put note-external with the closing ticket when we are not notifying customer. Please also suggest how to configure and can I add a new note type here On Wed, Mar 10, 2010 at 5:26 PM, CARNINO Daniele (FIAT ITEM) < daniele.carnino@fiatgroup.com> wrote:

Note internal is visible only to the agents. Note external is visible also to the customer, provided that the customer is enabled to the customer interface.

Ciao, d.

------------------------------ *Da:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Per conto di *manish ramteke *Inviato:* mercoledì 10 marzo 2010 12:53

*A:* User questions and discussions about OTRS. *Oggetto:* Re: [otrs] Use of "Note Type" which is present in close ticket page

Hi,

Please help me with this.

On Wed, Mar 10, 2010 at 1:01 PM, manish ramteke < manish.s.ramteke@gmail.com> wrote:

...

Hi,

Please let me know few cases for which we would like to use field "Note Type" on page appears while closing tickets.What is meaning of note-internal and note-external values for Note Type field and how can I configure them.

Thanks in advance.

Regards, Manish Ramteke

Regards, Manish Ramteke

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Regards, Manish Ramteke