Hi, Martin. My permissions are like this: [root@myserver otrs]# ls -la Kernel/Config/Files/ total 2016 drwxrwx---. 2 otrs apache 4096 Feb 17 10:15 . drwxrwx---. 3 otrs apache 4096 Jan 31 10:37 .. -rw-rw----. 1 otrs apache 82022 Dec 17 15:22 FAQ.xml -rw-rw----. 1 otrs apache 1633 Dec 17 15:15 FrameworkITSMCore.xml -rw-rw----. 1 otrs apache 733 Dec 17 15:14 FrameworkITSM.xml -rw-rw----. 1 otrs apache 302448 Dec 4 20:17 Framework.xml -rw-rw----. 1 otrs apache 2728 Dec 17 15:15 GeneralCatalog.xml -rw-rw----. 1 otrs apache 21212 Dec 4 19:24 GenericInterface.xml -rw-rw----. 1 otrs apache 1714 Dec 17 15:16 ImportExport.xml -rw-rw----. 1 otrs apache 46475 Dec 17 16:00 iPhoneHandle.xml -rw-rw----. 1 otrs apache 488205 Dec 17 15:15 ITSMChangeManagement.xml -rw-rw----. 1 otrs apache 39634 Dec 17 15:15 ITSMConfigItem.xml -rw-rw----. 1 otrs apache 20650 Dec 17 15:15 ITSMCore.xml -rw-rw----. 1 otrs apache 8799 Dec 17 15:15 ITSMService.xml -rw-rw----. 1 otrs apache 33632 Dec 17 15:15 ITSMTicket.xml -rw-rw----. 1 otrs apache 17070 Dec 4 19:24 ProcessManagement.xml -rw-rw----. 1 otrs apache 4145 Dec 4 19:24 Scheduler.xml -rw-rw----. 1 otrs apache 7679 Dec 16 16:45 Support.xml -rw-rw----. 1 otrs apache 19219 Dec 17 15:53 Survey.xml -rw-rw----. 1 otrs apache 8723 Dec 17 16:04 SystemMonitoring.xml -rw-rw----. 1 otrs apache 641 Dec 17 15:15 TicketITSMService.xml -rw-rw----. 1 otrs apache 6195 Dec 17 15:15 TicketITSMTicket.xml -rw-rw----. 1 otrs apache 519197 Dec 4 20:17 Ticket.xml -rw-rw----. 1 otrs apache 14936 Dec 17 15:32 TimeAccounting.xml -rw-rw----. 1 apache apache 320574 Feb 17 10:15 ZZZAAuto.pm -rw-rw----. 1 otrs apache 2160 Feb 6 22:56 ZZZACL.pm -rw-rw----. 1 apache apache 23459 Feb 17 09:48 ZZZAuto.pm Regards, Willian Silva 2014-02-18 4:46 GMT-03:00 Martin Gruner :

Hi Willian,

can you please post the file permissions in your Kernel/Config/Files directory?

Regards, mg

Am 17.02.14 19:41, schrieb Willian Silva:

...

Hi folks,

I've been facing off an issue and I'll appreciate any help to solve it.

In my OTRS 3.3.3 system, the PostMasterMailbox.pl script is running every 10 minutes by the otrs user cron jobs. But, the tickets aren't created in the system from customers' e-mail.

In the system log, the follow message shows up every 10 minutes:

/Can't create PID PostMasterMailbox, because it's already running/ / / I've been tried to run that script by myself on the CentOS 6 server (I'm using Perl v5.10.1). However, the follow message shows up:

# /opt/otrs/bin/otrs.PostMasterMailbox.pl http://otrs.PostMasterMailbox.pl -f 1 -d 2

/NOTICE: PostMasterMailbox.pl is already running but is starting again! / /Segmentation fault/ / / Any ideas about this "Segmentation fault" ?

I think that's the point.

Regards,

Willian Silva.

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OTRS AG Europaring 4 94315 Straubing

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Hi Martin. Yes, he is apache group member. Regards, Willian. 2014-02-18 8:11 GMT-03:00 Martin Gruner :

Hi Willian,

is the otrs user a member of the apache group?

Regards, mg

Am 18.02.14 11:33, schrieb Willian Silva:

...

Hi, Martin.

My permissions are like this:

[root@myserver otrs]# ls -la Kernel/Config/Files/

total 2016 drwxrwx---. 2 otrs apache 4096 Feb 17 10:15 . drwxrwx---. 3 otrs apache 4096 Jan 31 10:37 .. -rw-rw----. 1 otrs apache 82022 Dec 17 15:22 FAQ.xml -rw-rw----. 1 otrs apache 1633 Dec 17 15:15 FrameworkITSMCore.xml -rw-rw----. 1 otrs apache 733 Dec 17 15:14 FrameworkITSM.xml -rw-rw----. 1 otrs apache 302448 Dec 4 20:17 Framework.xml -rw-rw----. 1 otrs apache 2728 Dec 17 15:15 GeneralCatalog.xml -rw-rw----. 1 otrs apache 21212 Dec 4 19:24 GenericInterface.xml -rw-rw----. 1 otrs apache 1714 Dec 17 15:16 ImportExport.xml -rw-rw----. 1 otrs apache 46475 Dec 17 16:00 iPhoneHandle.xml -rw-rw----. 1 otrs apache 488205 Dec 17 15:15 ITSMChangeManagement.xml -rw-rw----. 1 otrs apache 39634 Dec 17 15:15 ITSMConfigItem.xml -rw-rw----. 1 otrs apache 20650 Dec 17 15:15 ITSMCore.xml -rw-rw----. 1 otrs apache 8799 Dec 17 15:15 ITSMService.xml -rw-rw----. 1 otrs apache 33632 Dec 17 15:15 ITSMTicket.xml -rw-rw----. 1 otrs apache 17070 Dec 4 19:24 ProcessManagement.xml -rw-rw----. 1 otrs apache 4145 Dec 4 19:24 Scheduler.xml -rw-rw----. 1 otrs apache 7679 Dec 16 16:45 Support.xml -rw-rw----. 1 otrs apache 19219 Dec 17 15:53 Survey.xml -rw-rw----. 1 otrs apache 8723 Dec 17 16:04 SystemMonitoring.xml -rw-rw----. 1 otrs apache 641 Dec 17 15:15 TicketITSMService.xml -rw-rw----. 1 otrs apache 6195 Dec 17 15:15 TicketITSMTicket.xml -rw-rw----. 1 otrs apache 519197 Dec 4 20:17 Ticket.xml -rw-rw----. 1 otrs apache 14936 Dec 17 15:32 TimeAccounting.xml -rw-rw----. 1 apache apache 320574 Feb 17 10:15 ZZZAAuto.pm -rw-rw----. 1 otrs apache 2160 Feb 6 22:56 ZZZACL.pm -rw-rw----. 1 apache apache 23459 Feb 17 09:48 ZZZAuto.pm

Regards,

Willian Silva

2014-02-18 4:46 GMT-03:00 Martin Gruner :

...

Hi Willian,

can you please post the file permissions in your Kernel/Config/Files directory?

Regards, mg

Am 17.02.14 19:41, schrieb Willian Silva:

...

Hi folks,

I've been facing off an issue and I'll appreciate any help to solve it=

-- Martin Gruner Senior Developer R&D

OTRS AG Europaring 4 94315 Straubing

T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel

Einfache Planung, bessere Übersicht - Mit OTRS 3.3 einfach besseres Service Management - Jetzt downloaden und testen --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs