Hello, I have a queue in my OTRS that has a lot of ticket's open. I need to "remove" in a more quick and easy, you can remove directly from the database? Currently I access the queue, marking all the ticket and run an action (Bulk-Action) to remove them from my queue (Next ticket state>>> Removed). Thanks _________________________________________________________________ Novo Internet Explorer 8. Baixe agora, é grátis! http://brasil.microsoft.com.br/IE8/mergulhe/?utm_source=MSN%3BHotmail&utm_me...
Admin->GenericAgent, there you could just tag, move, close or remove
entirely.
MV
On Fri, Aug 14, 2009 at 4:22 PM, Rodrigo Correa
Hello, I have a queue in my OTRS that has a lot of ticket's open. I need to "remove" in a more quick and easy, you can remove directly from the database?
Currently I access the queue, marking all the ticket and run an action (Bulk-Action) to remove them from my queue (Next ticket state>>> Removed).
Thanks
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Rodrigo Correa