Hi Philippe, to define sub-queues just use "QueueLevel1::QueueLevel2" and it will work! ;) In your case "normal queue::level 2". -Martin On 30.12.2009, at 11:01, Martignier, Philippe wrote:

Hi there,

Everything is in the subject … should you need to do filter that redirect tickets to certain queue is only possible with a queue of level 1 (meaning a “normal queue”). If you try to use a sub-queue (level 2 for example), it does not work.

Annoying bug …

Thanks

Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3

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