user definable ticket type localisation
hi, Is it possible to translate user definable ticket type to the local language ? I'm tried translations put into localisation file, but doesnt help. is there any way to achieve this ? norbert
Hi Norbert, per default it's not possible to translate ticket types. OTRS is handling it like a queue or a free text field (not translated). We plan to support this kind of localization for future OTRS releases (about 3.2 or later, it's not scheduled right now). -Martin On 05.01.2010, at 17:33, Norbert Bede wrote:
hi,
Is it possible to translate user definable ticket type to the local language ? I'm tried translations put into localisation file, but doesnt help. is there any way to achieve this ?
norbert
Hi Martin, On 06.01.2010, at 14:10, Martin Edenhofer wrote:
per default it's not possible to translate ticket types. OTRS is handling it like a queue or a free text field (not translated). We plan to support this kind of localization for future OTRS releases (about 3.2 or later, it's not scheduled right now).
I like the TicketTypes to be language independent, but I just ask myself why is it possible to translate Services, SLAs, Impacts, Priorities, etc. but TicketTypes, FreeTextKeys and FreeTextValues? Many thanks for your software to be free ;-) Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
participants (3)
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Martin Edenhofer -
Nils Leideck - ITSM -
Norbert Bede