I check, that Drop down type is only available POP3 There is no POP3S how to add POP3S? Yuan ------------ On Tue, Dec 14, 2010 at 6:25 PM, Lars Jørgensen wrote:

Hi Yuan,

Admin -> Postmaster Mail Account -> Select your account -> Under "Type" select "POP3S". That final "S" means SSL.

Other than that, look at the logs on your pop3 server to see if you can identify the problem there.

Lars

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Yuan Yudistira *Sent:* Tuesday, December 14, 2010 10:55 AM *To:* otrs@otrs.org *Subject:* [otrs] Error Fetch Email

- Edit post http://forums.otrs.org/posting.php?mode=edit&f=81&p=28000 - Delete posthttp://forums.otrs.org/posting.php?mode=delete&f=81&p=28000 - Report this post http://forums.otrs.org/report.php?f=81&p=28000 - Reply with quotehttp://forums.otrs.org/posting.php?mode=quote&f=81&p=28000

Error Fetch Emailhttp://forums.otrs.org/viewtopic.php?f=81&t=7113#p28000

[image: Billede fjernet af afsender. Post]http://forums.otrs.org/viewtopic.php?p=28000#p28000by *yuanyudistirahttp://forums.otrs.org/memberlist.php?mode=viewprofile&u=5372 * » 14 Dec 2010, 16:35

Hi

Finally I got otrs installed successfully.

But I get error from cron :

http://forums.otrs.org/viewtopic.php?f=81&t=7113

ERROR: OTRS-PostMasterMailbox.pl-10 Perl: 5.10.0 OS: linux Time: Tue Dec 14 16:20:02 2010

Message: POP3: Auth for user support/mail2.investor.co.id failed!

Traceback (6240): Module: Kernel::System::MailAccount:OP3::Fetch (v1.8) Line: 128 Module: Kernel::System::MailAccount::MailAccountFetch (v1.16) Line: 386 Module: main::Fetch (v1.3) Line: 180 Module: /opt/otrs/bin/otrs.PostMasterMailbox.pl (v1.3) Line: 93

I am very sure that I put username and password correctly. I test check email using default webmail, it works, why otrs failed to fetch email?

what other settings should I check?

My POP3 email require SSL with port no. 995

is this problems? OTRS check pop3 using 110? where to check and change it?

Yuan

------------

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I run the script and found that o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............ok (v1.13) So should be works? YY ------------ On Tue, Dec 14, 2010 at 6:41 PM, Lars Jørgensen wrote:

Hi Yuan,

Looks like you're missing some modules. Run bin/otrs.CheckModules.pl and install them. My guess is IO::Socket::SSL and Net::IMAP::Simple::SSL

Lars

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Yuan Yudistira *Sent:* Tuesday, December 14, 2010 12:32 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Error Fetch Email

I check, that Drop down type is only available POP3 There is no POP3S

how to add POP3S?

Yuan

------------

On Tue, Dec 14, 2010 at 6:25 PM, Lars Jørgensen wrote:

Hi Yuan,

Admin -> Postmaster Mail Account -> Select your account -> Under "Type" select "POP3S". That final "S" means SSL.

Other than that, look at the logs on your pop3 server to see if you can identify the problem there.

Lars

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Yuan Yudistira *Sent:* Tuesday, December 14, 2010 10:55 AM *To:* otrs@otrs.org *Subject:* [otrs] Error Fetch Email

- Edit post http://forums.otrs.org/posting.php?mode=edit&f=81&p=28000 - Delete posthttp://forums.otrs.org/posting.php?mode=delete&f=81&p=28000 - Report this post http://forums.otrs.org/report.php?f=81&p=28000 - Reply with quotehttp://forums.otrs.org/posting.php?mode=quote&f=81&p=28000

Error Fetch Emailhttp://forums.otrs.org/viewtopic.php?f=81&t=7113#p28000

[image: Billede fjernet af afsender. Post]http://forums.otrs.org/viewtopic.php?p=28000#p28000by *yuanyudistirahttp://forums.otrs.org/memberlist.php?mode=viewprofile&u=5372 * » 14 Dec 2010, 16:35

Hi

Finally I got otrs installed successfully.

But I get error from cron :

http://forums.otrs.org/viewtopic.php?f=81&t=7113

ERROR: OTRS-PostMasterMailbox.pl-10 Perl: 5.10.0 OS: linux Time: Tue Dec 14 16:20:02 2010

Message: POP3: Auth for user support/mail2.investor.co.id failed!

Traceback (6240): Module: Kernel::System::MailAccount:OP3::Fetch (v1.8) Line: 128 Module: Kernel::System::MailAccount::MailAccountFetch (v1.16) Line: 386 Module: main::Fetch (v1.3) Line: 180 Module: /opt/otrs/bin/otrs.PostMasterMailbox.pl (v1.3) Line: 93

I am very sure that I put username and password correctly. I test check email using default webmail, it works, why otrs failed to fetch email?

what other settings should I check?

My POP3 email require SSL with port no. 995

is this problems? OTRS check pop3 using 110? where to check and change it?

Yuan

------------

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