cc included in autoanswer - otrs - OTRS mailing lists

newer
priority not mandatory, bug ?

cc included in autoanswer

older
how to map the services to Queues

Marco Vannini

27 Jan 2010 27 Jan '10

2:30 p.m.

Hi all, If a customer sends otrs a mail with someone else in CC it is possible to let otrs to send autoanswer (new ticket creation, change ownership) to CC too ? Thank you in advance. MV

Attachments:

attachment.html (text/html — 280 bytes)

Reply

Sign in to reply online Use email software

Show replies by date

Marco Vannini

28 Jan 28 Jan

4:17 p.m.

any clue ? i didn't find anything related or, at least, no solution on previous posts. MV On Wed, Jan 27, 2010 at 3:30 PM, Marco Vannini wrote:

Hi all,

If a customer sends otrs a mail with someone else in CC it is possible to let otrs to send autoanswer (new ticket creation, change ownership) to CC too ?

Thank you in advance.

MV

Reply

Sign in to reply online Use email software

Ilya Kornev

29 Jan 29 Jan

8:20 a.m.

Hi, Marco. This question has popped up several times here, but unfortunately neither OTRS team nor mailing list members provided any working solution. There's a code intended to do the trick, but it was written long ago and crashes Apache if used with OTRS 2.4.4 - http://lists.otrs.org/pipermail/otrs/2006-December/013115.html Maybe somebody could give a hint how to adjust it to the current version. I'm looking forward to getting this feature implemented in future OTRS updates. Cheers, Ilya Kornev -----Original Message----- From: Marco Vannini To: "User questions and discussions about OTRS." Date: Thu, 28 Jan 2010 17:17:13 +0100 Subject: Re: [otrs] cc included in autoanswer

any clue ? i didn't find anything related or, at least, no solution on previous posts.

MV

On Wed, Jan 27, 2010 at 3:30 PM, Marco Vannini wrote:

...
Hi all,

If a customer sends otrs a mail with someone else in CC it is possible to let otrs to send autoanswer (new ticket creation, change ownership) to CC too ?

Thank you in advance.

MV

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Reply

Sign in to reply online Use email software

Marco Vannini

9:24 a.m.

thank you ! I'm going to fill an enhancement request (if it is not yet present). Thanks again. MV On Fri, Jan 29, 2010 at 9:20 AM, Ilya Kornev wrote:

Hi, Marco.

This question has popped up several times here, but unfortunately neither OTRS team nor mailing list members provided any working solution. There's a code intended to do the trick, but it was written long ago and crashes Apache if used with OTRS 2.4.4 - http://lists.otrs.org/pipermail/otrs/2006-December/013115.html Maybe somebody could give a hint how to adjust it to the current version.

I'm looking forward to getting this feature implemented in future OTRS updates.

Cheers, Ilya Kornev

-----Original Message----- From: Marco Vannini To: "User questions and discussions about OTRS." Date: Thu, 28 Jan 2010 17:17:13 +0100 Subject: Re: [otrs] cc included in autoanswer

...
any clue ? i didn't find anything related or, at least, no solution on previous posts.

MV

On Wed, Jan 27, 2010 at 3:30 PM, Marco Vannini
...
Hi all,

If a customer sends otrs a mail with someone else in CC it is possible to let otrs to send autoanswer (new ticket creation, change ownership) to CC too ?

Thank you in advance.

MV

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Reply

Sign in to reply online Use email software

Marco Vannini

9:28 a.m.

already existant: http://bugs.otrs.org/show_bug.cgi?id=3478 Put yourself in CC on the bug to know if there is update MV On Fri, Jan 29, 2010 at 10:24 AM, Marco Vannini wrote:

thank you ! I'm going to fill an enhancement request (if it is not yet present).

Thanks again.

MV

On Fri, Jan 29, 2010 at 9:20 AM, Ilya Kornev wrote:

...
Hi, Marco.

This question has popped up several times here, but unfortunately neither OTRS team nor mailing list members provided any working solution. There's a code intended to do the trick, but it was written long ago and crashes Apache if used with OTRS 2.4.4 - http://lists.otrs.org/pipermail/otrs/2006-December/013115.html Maybe somebody could give a hint how to adjust it to the current version.

I'm looking forward to getting this feature implemented in future OTRS updates.

Cheers, Ilya Kornev

-----Original Message----- From: Marco Vannini To: "User questions and discussions about OTRS." Date: Thu, 28 Jan 2010 17:17:13 +0100 Subject: Re: [otrs] cc included in autoanswer

...
any clue ? i didn't find anything related or, at least, no solution on previous posts.

MV

On Wed, Jan 27, 2010 at 3:30 PM, Marco Vannini
...
Hi all,

If a customer sends otrs a mail with someone else in CC it is possible to let otrs to send autoanswer (new ticket creation, change ownership) to CC too ?

Thank you in advance.

MV

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Reply

Sign in to reply online Use email software

Ilya Kornev

9:52 a.m.

Thanks, I did. It was created in 2008 and still isn't solved. Doesn't seem to be very tricky to fix, however, I'm not a developer... Best regards, Ilya Kornev -----Original Message----- From: Marco Vannini To: Ilya Kornev , "User questions and discussions about OTRS." Date: Fri, 29 Jan 2010 10:28:34 +0100 Subject: Re: [otrs] cc included in autoanswer

already existant:

http://bugs.otrs.org/show_bug.cgi?id=3478

Put yourself in CC on the bug to know if there is update

MV

On Fri, Jan 29, 2010 at 10:24 AM, Marco Vannini wrote:

...
thank you ! I'm going to fill an enhancement request (if it is not yet present).

Thanks again.

MV

On Fri, Jan 29, 2010 at 9:20 AM, Ilya Kornev wrote:

...
Hi, Marco.

This question has popped up several times here, but unfortunately neither OTRS team nor mailing list members provided any working solution. There's a code intended to do the trick, but it was written long ago and crashes Apache if used with OTRS 2.4.4 - http://lists.otrs.org/pipermail/otrs/2006-December/013115.html Maybe somebody could give a hint how to adjust it to the current version.

I'm looking forward to getting this feature implemented in future OTRS updates.

Cheers, Ilya Kornev

-----Original Message----- From: Marco Vannini To: "User questions and discussions about OTRS." Date: Thu, 28 Jan 2010 17:17:13 +0100 Subject: Re: [otrs] cc included in autoanswer

...
any clue ? i didn't find anything related or, at least, no solution on previous posts.

MV

On Wed, Jan 27, 2010 at 3:30 PM, Marco Vannini
...
Hi all,

If a customer sends otrs a mail with someone else in CC it is possible to let otrs to send autoanswer (new ticket creation, change ownership) to CC too ?

Thank you in advance.

MV

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Reply

Sign in to reply online Use email software

Alexander Halle

3:54 p.m.

Ilya Kornev wrote :

Thanks, I did. It was created in 2008 and still isn't solved. Doesn't seem to be very tricky to fix, however, I'm not a developer...

Hi Ilya, I think this is normal, I suppose there are so many bugs reports to process. But you could update the bug report. At the moment it relates only to OTRS 2.3.3 and Gentoo Linux, which would be not as important as OTRS 2.4.6 and all operating systems (if this is right). Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de

Reply

Sign in to reply online Use email software

Ilya Kornev

1 Feb 1 Feb

3:17 p.m.

Thanks, Alexander. Updated the report as you said. Cheers, Ilya -----Original Message----- From: Alexander Halle To: "User questions and discussions about OTRS." Date: Fri, 29 Jan 2010 16:54:04 +0100 Subject: Re: [otrs] cc included in autoanswer

Ilya Kornev wrote :

...
Thanks, I did. It was created in 2008 and still isn't solved. Doesn't seem to be very tricky to fix, however, I'm not a developer...

Hi Ilya,

I think this is normal, I suppose there are so many bugs reports to process.

But you could update the bug report. At the moment it relates only to OTRS 2.3.3 and Gentoo Linux, which would be not as important as OTRS 2.4.6 and all operating systems (if this is right).

Regards

Alexander

-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Reply

Sign in to reply online Use email software

5646

Age (days ago)

5651

Last active (days ago)

Download

7 comments

3 participants

tags

participants (3)

Alexander Halle
Ilya Kornev
Marco Vannini