FreeText in CustomerTicketZoom

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Comparing OTRS with other ticket...

jose francisco luis medina

13 Oct 2010 13 Oct '10

9:13 p.m.

I have OTRS 2.4.7 with Debian Lenny and mysql, it works perfectly, recently generated a need in the company where I work, which can be solved if they could be viewed and edited the "dropdowns" of the FreeText in CustomerTicketZoom. I have reviewed the SysConfig but does not seem a natural choice of OTRS, does anyone know how?

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Lukasz Hadyna

13 Oct 13 Oct

10:13 p.m.

What sort of modifications did you want to make? I've had some experience with using javascript to modify the generated "dropdown" menu after they've been loaded. On Wed, Oct 13, 2010 at 3:13 PM, jose francisco luis medina < luisjf1983@gmail.com> wrote:

...

I have OTRS 2.4.7 with Debian Lenny and mysql, it works perfectly, recently generated a need in the company where I work, which can be solved if they could be viewed and edited the "dropdowns" of the FreeText in CustomerTicketZoom. I have reviewed the SysConfig but does not seem a natural choice of OTRS, does anyone know how? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

jose francisco luis medina

14 Oct 14 Oct

1:12 p.m.

I need to edit the FreeText in CustomerTicketZoom screen. that the freetext dropdows appear on that screen and allow me to change the values, so I researched and CustomerTicketZoom screen can only see these values and not change. PD: sorry for my english... 2010/10/14 Lukasz Hadyna

...

What sort of modifications did you want to make? I've had some experience with using javascript to modify the generated "dropdown" menu after they've been loaded.

On Wed, Oct 13, 2010 at 3:13 PM, jose francisco luis medina < luisjf1983@gmail.com> wrote:

...
I have OTRS 2.4.7 with Debian Lenny and mysql, it works perfectly, recently generated a need in the company where I work, which can be solved if they could be viewed and edited the "dropdowns" of the FreeText in CustomerTicketZoom. I have reviewed the SysConfig but does not seem a natural choice of OTRS, does anyone know how? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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IT easyap

2:53 p.m.

Yo have to define the freetext field use with the property Ticket::Frontend::CustomerTicketMessage###TicketFreeText: you can define yoou can fill the filed with 0 = Disabled, 1 = Enabled, 2 = Enabled and required. But this property is for the customer interface you can configure the options for agents if you want using the apropiate propertie. Regards _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of jose francisco luis medina Sent: jueves, 14 de octubre de 2010 15:12 To: User questions and discussions about OTRS. Subject: Re: [otrs] FreeText in CustomerTicketZoom I need to edit the FreeText in CustomerTicketZoom screen. that the freetext dropdows appear on that screen and allow me to change the values, so I researched and CustomerTicketZoom screen can only see these values and not change. PD: sorry for my english... 2010/10/14 Lukasz Hadyna What sort of modifications did you want to make? I've had some experience with using javascript to modify the generated "dropdown" menu after they've been loaded. On Wed, Oct 13, 2010 at 3:13 PM, jose francisco luis medina wrote: I have OTRS 2.4.7 with Debian Lenny and mysql, it works perfectly, recently generated a need in the company where I work, which can be solved if they could be viewed and edited the "dropdowns" of the FreeText in CustomerTicketZoom. I have reviewed the SysConfig but does not seem a natural choice of OTRS, does anyone know how? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

José Luis

4:05 p.m.

yes, in CustomerTicketMessage is easy define the FreeText, but in CustomerTicketZoom a can't do it :S IT easyap escribió:

...

Yo have to define the freetext field use with the property *Ticket::Frontend::CustomerTicketMessage###TicketFreeText: you can define **yoou can fill the filed with 0 *= Disabled, 1 = Enabled, 2 = Enabled and required.

But this property is for the customer interface you can configure the options for agents if you want using the apropiate propertie.

Regards

------------------------------------------------------------------------

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *jose francisco luis medina *Sent:* jueves, 14 de octubre de 2010 15:12 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] FreeText in CustomerTicketZoom

I need to edit the FreeText in CustomerTicketZoom screen.

that the freetext dropdows appear on that screen and allow me to change the values, so I researched and CustomerTicketZoom screen can only see these values and not change.

PD: sorry for my english...

2010/10/14 Lukasz Hadyna mailto:hadyna@ualberta.ca>

What sort of modifications did you want to make? I've had some experience with using javascript to modify the generated "dropdown" menu after they've been loaded.

On Wed, Oct 13, 2010 at 3:13 PM, jose francisco luis medina mailto:luisjf1983@gmail.com> wrote:

I have OTRS 2.4.7 with Debian Lenny and mysql, it works perfectly, recently generated a need in the company where I work, which can be solved if they could be viewed and edited the "dropdowns" of the FreeText in CustomerTicketZoom. I have reviewed the SysConfig but does not seem a natural choice of OTRS, does anyone know how?

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Lukasz Hadyna

15 Oct 15 Oct

2:50 p.m.

The only way to accomplish this would be to edit the CustomerTicketZoom.pm in order to add the code necessary to generate the select (dropdown) menus and what is necessary to submit them. I've done something similar on the Agent's side, by creating an iFrame within AgentTicketZoom which encapsulates the dropdown menu's of AgentTicketFreeText. I'd be interested in your progress if you intend to start modifying CustomerTicketZoom.pm. Lukasz Hadyna On Thu, Oct 14, 2010 at 10:05 AM, José Luis wrote:

...

yes, in CustomerTicketMessage is easy define the FreeText, but in CustomerTicketZoom a can't do it :S

IT easyap escribió:

...
Yo have to define the freetext field use with the property *Ticket::Frontend::CustomerTicketMessage###TicketFreeText: you can define **yoou can fill the filed with 0 *= Disabled, 1 = Enabled, 2 = Enabled and required.

But this property is for the customer interface you can configure the options for agents if you want using the apropiate propertie.

Regards

------------------------------------------------------------------------

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *jose francisco luis medina *Sent:* jueves, 14 de octubre de 2010 15:12 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] FreeText in CustomerTicketZoom

I need to edit the FreeText in CustomerTicketZoom screen.

that the freetext dropdows appear on that screen and allow me to change the values, so I researched and CustomerTicketZoom screen can only see these values and not change.

PD: sorry for my english...

2010/10/14 Lukasz Hadyna mailto:hadyna@ualberta.ca>

What sort of modifications did you want to make? I've had some experience with using javascript to modify the generated "dropdown" menu after they've been loaded.

On Wed, Oct 13, 2010 at 3:13 PM, jose francisco luis medina < luisjf1983@gmail.com mailto:luisjf1983@gmail.com> wrote:

I have OTRS 2.4.7 with Debian Lenny and mysql, it works perfectly, recently generated a need in the company where I work, which can be solved if they could be viewed and edited the "dropdowns" of the FreeText in CustomerTicketZoom. I have reviewed the SysConfig but does not seem a natural choice of OTRS, does anyone know how?

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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José Luis

3:25 p.m.

If I know I need to edit the CustomerTicketZoom.pm but not where to begin ... I am a bit confused ... someone will have done before? Lukasz Hadyna escribió:

...

The only way to accomplish this would be to edit the CustomerTicketZoom.pm in order to add the code necessary to generate the select (dropdown) menus and what is necessary to submit them.

I've done something similar on the Agent's side, by creating an iFrame within AgentTicketZoom which encapsulates the dropdown menu's of AgentTicketFreeText. I'd be interested in your progress if you intend to start modifying CustomerTicketZoom.pm.

Lukasz Hadyna

On Thu, Oct 14, 2010 at 10:05 AM, José Luis mailto:luisjf1983@gmail.com> wrote:

yes, in CustomerTicketMessage is easy define the FreeText, but in CustomerTicketZoom a can't do it :S

IT easyap escribió:

Yo have to define the freetext field use with the property *Ticket::Frontend::CustomerTicketMessage###TicketFreeText: you can define **yoou can fill the filed with 0 *= Disabled, 1 = Enabled, 2 = Enabled and required.

But this property is for the customer interface you can configure the options for agents if you want using the apropiate propertie.

Regards

------------------------------------------------------------------------

*From:* otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org] *On Behalf Of *jose francisco luis medina *Sent:* jueves, 14 de octubre de 2010 15:12 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] FreeText in CustomerTicketZoom

I need to edit the FreeText in CustomerTicketZoom screen.

that the freetext dropdows appear on that screen and allow me to change the values, so I researched and CustomerTicketZoom screen can only see these values and not change.

PD: sorry for my english...

2010/10/14 Lukasz Hadyna mailto:hadyna@ualberta.ca mailto:hadyna@ualberta.ca>>

What sort of modifications did you want to make? I've had some experience with using javascript to modify the generated "dropdown" menu after they've been loaded.

On Wed, Oct 13, 2010 at 3:13 PM, jose francisco luis medina mailto:luisjf1983@gmail.com mailto:luisjf1983@gmail.com>> wrote:

I have OTRS 2.4.7 with Debian Lenny and mysql, it works perfectly, recently generated a need in the company where I work, which can be solved if they could be viewed and edited the "dropdowns" of the FreeText in CustomerTicketZoom. I have reviewed the SysConfig but does not seem a natural choice of OTRS, does anyone know how?

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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José Luis

19 Oct 19 Oct

6:21 p.m.

I found this on the internet, it seems to September the freetext: TicketFreeTextSet() Set ticket free text. $TicketObject->TicketFreeTextSet( Counter => 1, Key => 'Planet', # optional Value => 'Sun', # optional TicketID => 123, UserID => 23, ); ) I searched for this function in my OTRS and is in Ticket.pm this: =item TicketFreeTextSet() Set ticket free text. $TicketObject->TicketFreeTextSet( Counter => 1, Key => 'Planet', # optional Value => 'Sun', # optional TicketID => 123, UserID => 23, ); =cut Does that mean? Does anyone know? Lukasz Hadyna escribió:

...

The only way to accomplish this would be to edit the CustomerTicketZoom.pm in order to add the code necessary to generate the select (dropdown) menus and what is necessary to submit them.

I've done something similar on the Agent's side, by creating an iFrame within AgentTicketZoom which encapsulates the dropdown menu's of AgentTicketFreeText. I'd be interested in your progress if you intend to start modifying CustomerTicketZoom.pm.

Lukasz Hadyna

On Thu, Oct 14, 2010 at 10:05 AM, José Luis mailto:luisjf1983@gmail.com> wrote:

yes, in CustomerTicketMessage is easy define the FreeText, but in CustomerTicketZoom a can't do it :S

IT easyap escribió:

Yo have to define the freetext field use with the property *Ticket::Frontend::CustomerTicketMessage###TicketFreeText: you can define **yoou can fill the filed with 0 *= Disabled, 1 = Enabled, 2 = Enabled and required.

But this property is for the customer interface you can configure the options for agents if you want using the apropiate propertie.

Regards

------------------------------------------------------------------------

*From:* otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org] *On Behalf Of *jose francisco luis medina *Sent:* jueves, 14 de octubre de 2010 15:12 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] FreeText in CustomerTicketZoom

I need to edit the FreeText in CustomerTicketZoom screen.

that the freetext dropdows appear on that screen and allow me to change the values, so I researched and CustomerTicketZoom screen can only see these values and not change.

PD: sorry for my english...

2010/10/14 Lukasz Hadyna mailto:hadyna@ualberta.ca mailto:hadyna@ualberta.ca>>

What sort of modifications did you want to make? I've had some experience with using javascript to modify the generated "dropdown" menu after they've been loaded.

On Wed, Oct 13, 2010 at 3:13 PM, jose francisco luis medina mailto:luisjf1983@gmail.com mailto:luisjf1983@gmail.com>> wrote:

I have OTRS 2.4.7 with Debian Lenny and mysql, it works perfectly, recently generated a need in the company where I work, which can be solved if they could be viewed and edited the "dropdowns" of the FreeText in CustomerTicketZoom. I have reviewed the SysConfig but does not seem a natural choice of OTRS, does anyone know how?

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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IT easyap
jose francisco luis medina
José Luis
Lukasz Hadyna