Hi Yogessh, For all my OTRS reporting needs I now use a separate application called OTRS-Manager - http://sourceforge.net/projects/otrs-manager/. It might be worth having a look at that as (for me) creating complex reports is easier using that application. Regards, David, On Mon, Jan 4, 2010 at 3:02 PM, Yogesh Pawar wrote:

Hi All,

I am using OTRS 2.4.3.We are using OTRS in customer support field. We have total 6 engineers.I want to create the report which includes which engineer has closed the ticket & how many tickets he closed.

Please help me in creating the reports in OTRS

Yogessh

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