Hi Neil, If you put these tickets in separate queues, just add Queue A to manager A's "My Queues" and Queue B to manager B's "MyQueues", and each will get notifications as tickets are entered into their queues. Putting tickets en separate queues can be accomplished by a Postmaster Filter. If you need the tickets in the same queue, I think you can reach your goal by using Eventbased Notifications. Lars From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Neil Simpson Sent: Friday, December 10, 2010 1:26 PM To: otrs@otrs.org Subject: [otrs] inform via email Hello, currently using otrs 2.4. Im looking for a way to inform on ticket creation from a specific customer a sales manager via email. for example: Company A writes to us, i want an email automatically to then go to sales manager A to inform him Company B writes to us, i want an email automatically to then go to sales manager B to inform him thanks Neil