For some reason, I don't have an IMAPS option under the AdminMailAccount drop down. I'm running the windows version 2.4 beta. I also do not see this option on the linux version. Is there something that needs to be configured in order for you to be able to have the IMAPS show up as an option? Thanks! - jon _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche Sent: Friday, July 10, 2009 12:43 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] FAQ: receiving emails through IMAPS Hi Mauricio, Under Admin->PostMaster Mail Account (/index.pl?Action=AdminMailAccount) you can choose IMAP, IMAPS, POP3, POP3S, take a look at http://www.mail-archive.com/otrs@otrs.org/msg25935.html Please do your best to clearly explain what you're trying to accomplish, that way we can better help you Greetings, Leonardo Certuche On Fri, Jul 10, 2009 at 11:24 AM, Mauricio Tavares wrote: Quick interface question: in the postmaster mail account page (Admin->PostMaster Mail Account), how do you setup an email to receive messages through imaps? From the documentation, I believe it can be done using procmail/formail, but I was wondering if it can be done right from the otrs web interface. I guess what confuses me is that under [Mail Account Management], I can only add a POP3 account. And then, under [Note] there is a form-looking thingie that seems to do what I want but I do not see how can I make anything I enter there be committed/assigned to the user. Am I being clear as stirred mud as usual? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Michiel Beijen wrote:

Run perl otrs\bin\otrs.checkModules and see what perl modules you're missing for IMAPS. Then install those...

Incidentally, that was my own problem. Thanks for the info!

Good luck!

-- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl

...

On Jul 10, 2009 6:55 PM, "Jon Accornero" mailto:jgaccornero@gmail.com> wrote:

For some reason, I don't have an IMAPS option under the AdminMailAccount drop down. I'm running the windows version 2.4 beta. I also do not see this option on the linux version. Is there something that needs to be configured in order for you to be able to have the IMAPS show up as an option?

Thanks!

- jon

------------------------------------------------------------------------ *From:* otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org] *On Behalf Of *Leonardo Certuche *Sent:* Friday, July 10, 2009 12:43 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] FAQ: receiving emails through IMAPS

Hi Mauricio, Under Admin->PostMaster Mail Account (/index.pl?Action=AdminMailAccount) you can choos...

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