Hi, Thanks for your response, it's ok. The address is no longer include in replies. Regards Claude -------- Message original -------- Sujet : Re: [otrs] problem when composing mail to customer De : Michiel Beijen Pour : User questions and discussions about OTRS. Date : 14/10/2010 18:57

Hi Claude,

You should configure the inbound email addresses under Admin > System Email Addresses, then they will no longer be included in replies from your agents. -- Mike

On Wed, Oct 13, 2010 at 12:25 PM, PREF31 OTRS wrote:

...

Hi,

When I compose a mail to a customer, I don't want to send a copy to the PostMaster Mail Account. I search in Sysconfig and I find this option "Ticket::Frontend::ComposeExcludeCcRecipients" in "Ticket -> Frontend::Agent::Ticket::ViewCompose" but changing this option in Yes or No don't change the bcc when OTRS compose a mail.

Where can I configure this option ?

Also I want a response without signature for a queue and a response with signature for another queue. I find the "ResponseFormat" in "Ticket -> Frontend::Agent::Ticket::ViewCompose" but it's the same for all the queues. So I can't delete the $QData{"Signature"}. I try to configure the queues with no signature but a signature is required when I configure a queue and a signature can't be empty. How can I proceed ?

Thanks and regards

Claude --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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