Hey i was able to get this working through Generic Agent. But now I'm facing a bigger problem. I have setup a job in Generic Agent to do this task every 10 mins on all hours and all days, but it isn't doing always I ahve to manually run this job. How do I make it to run automatically? What is the script repsonsible to do this task automatically? Thanks & Regards 2008/6/11 Go Wow :

Hello

I want to set up one of my queue in such a way that any ticket closed in this queue should be automaticallymoved to another queue speciied by me. Example if there are 2 queue called "Internal" and "External", I want a set up in such a way that any ticket that I close in External Queue should be automatically moved to the Internal Queue . State of ticket being unchanged. Is that possible in OTRS?

Thanks. Your help is apprechiated.

Regards

-- Those that make the rule don't play the game!!