Hi: Can you help me with a question? When I compose an new ticket phone or new ticket mail, automatically gets a ticket number like this: [Ticket#2007031910000022] and then I compose other ticket gets a ticket number [Ticket#2007031910000034] I would like to be able to change to the field tn of the table ticket to have something like this: Ticket#2007031900000001 Ticket#2007031900000002 Ticket#2007031900000003.... How do I change this? Thanks a lot for your help Regards Mariuxi Campoverde Montero Help Desk mariuxic@winet.com.pe Central : (511) 222-8000 Help Desk : (511) 446-4222 Ventas : (511) 222-8000 http://www.wi-net.net **
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Mariuxi Campoverde schrieb:
I would like to be able to change to the field tn of the table ticket to have something like this:
Ticket#2007031900000001 Ticket#2007031900000002 Ticket#2007031900000003....
How do I change this?
Hi there, you can change the setting for the ticket number generator. The default value is date + counter + checksum. Go to SysConfig -> Ticket -> Core::Ticket and set Ticket::NumberGenerator to "Date". regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 pgp-key: 0x292F987D fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.3 (GNU/Linux) iD8DBQFGANpVvXo8m5PgoXQRAlB0AJ9PTN/i+/muCQErXnY3sSbuS4ygZgCcD6G6 KAAOVfvmVVUYYMf5CPK6CF4= =adVM -----END PGP SIGNATURE-----
Hi all!
Thanks for your response Torsten
I continue having a lot of problems with the OTRS. Sorry. I'm novel in this.
I use OTRS2 2.1.5 on Centos.
I set Ticket::NumberGenerator: to AutoIncrement and
Ticket::NumberGenerator:: Min Couter Size: to 0
When I create a new ticket appear this:
Ticket#1000031
Ticket#1000032
Ticket#1000033...
I want to display so:
Ticket#00000001
Ticket#00000002
Ticket#00000003 ....
What is the problem?, it always begins with the number one, why?
How can I do for tickes that had been closed can to be look by user and
cannot change their state?
Is posibble that OTRS send mail notification when the ticket have been
closed, or when it changes queque?, Now it sends mail notifications when the
ticket changes your owner only.
Thanks in advance
Mariuxi Campoverde Montero
2007/3/21, Torsten Thau
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1
Mariuxi Campoverde schrieb:
I would like to be able to change to the field tn of the table ticket to have something like this:
Ticket#2007031900000001 Ticket#2007031900000002 Ticket#2007031900000003....
How do I change this?
Hi there,
you can change the setting for the ticket number generator. The default value is date + counter + checksum.
Go to SysConfig -> Ticket -> Core::Ticket and set Ticket::NumberGenerator to "Date".
regards, Torsten Thau
- -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 pgp-key: 0x292F987D fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.3 (GNU/Linux)
iD8DBQFGANpVvXo8m5PgoXQRAlB0AJ9PTN/i+/muCQErXnY3sSbuS4ygZgCcD6G6 KAAOVfvmVVUYYMf5CPK6CF4= =adVM -----END PGP SIGNATURE----- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Hello
This 10 is SYSTEMID variable.
Look for it in WEB Sysconfig.
----- Original Message -----
From: Mariuxi Campoverde
To: User questions and discussions about OTRS.org
Sent: Saturday, March 24, 2007 8:41 PM
Subject: Re: [otrs] Change to the field tn
Hi all!
Thanks for your response Torsten
I continue having a lot of problems with the OTRS. Sorry. I'm novel in this. I use OTRS2 2.1.5 on Centos.
I set Ticket::NumberGenerator: to AutoIncrement and Ticket::NumberGenerator:: Min Couter Size: to 0
When I create a new ticket appear this:
Ticket#1000031
Ticket#1000032
Ticket#1000033...
I want to display so:
Ticket#00000001
Ticket#00000002
Ticket#00000003 ....
What is the problem?, it always begins with the number one, why?
How can I do for tickes that had been closed can to be look by user and cannot change their state?
Is posibble that OTRS send mail notification when the ticket have been closed, or when it changes queque?, Now it sends mail notifications when the ticket changes your owner only.
Thanks in advance
Mariuxi Campoverde Montero
2007/3/21, Torsten Thau
Mariuxi Campoverde wrote:
I continue having a lot of problems with the OTRS. Sorry. I'm novel in this. I use OTRS2 2.1.5 on Centos. I set Ticket::NumberGenerator: to AutoIncrement and Ticket::NumberGenerator:: Min Couter Size: to 0
When I create a new ticket appear this:
Ticket#1000031 Ticket#1000032 Ticket#1000033...
I want to display so:
Ticket#00000001 Ticket#00000002 Ticket#00000003 ....
What is the problem?, it always begins with the number one, why?
Take a look at $Self->{'SystemID'} in ~otrs/Kernel/Config.pm.
How can I do for tickes that had been closed can to be look by user and cannot change their state?
I frankly don't know what you mean.
Is posibble that OTRS send mail notification when the ticket have been closed, or when it changes queque?, Now it sends mail notifications when the ticket changes your owner only.
Yes, this is possible. The 'Notifications' section of the docs: http://doc.otrs.org/2.1/en/html/x962.html Nils.
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Mariuxi Campoverde schrieb:
Thanks for your response Torsten
you're welcome
When I create a new ticket appear this:
Ticket#1000031 Ticket#1000032 Ticket#1000033...
I want to display so:
Ticket#00000001 Ticket#00000002 Ticket#00000003 ....
What is the problem?, it always begins with the number one, why?
...actually the ticket number starts with '10' which is the (default) system-ID of an OTRS instance. So for your purposes it's necessary to write a new ticket counter module (or set the system ID to 00 - if that works).
Ticket::NumberGenerator: Select the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used. The format is SystemID.counter, e.g. 1010138, 1010139. With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter, e.g. 200206231010138, 200206231010139. With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum, e.g. 2002070110101520, 2002070110101535. "Random" generates randomized ticket numbers in the format "SystemID.Random", e.g. 100057866352, 103745394596.
viele Gruesse, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 pgp-key: 0x292F987D fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.3 (GNU/Linux) iD8DBQFGB3HzvXo8m5PgoXQRAvyLAKCBhq+KxymxFy+dtgdClPtfNGwqLACeKgWX qKM4qgXmjooVEtHLnPmo03E= =E6pk -----END PGP SIGNATURE-----
participants (4)
-
Mariuxi Campoverde -
Nils Breunese (Lemonbit) -
Tomasz Chodak -
Torsten Thau