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Wagner

17 Aug 2011 17 Aug '11

3:02 p.m.

Hello, is there a way to use a FreeText to a field like a text area where the user be free to type whatever he wants? Thanks

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Roy Kaldung

17 Aug 17 Aug

5:53 p.m.

On 8/17/11 5:02 PM, Wagner wrote:

Hello,

is there a way to use a FreeText to a field like a text area where the user be free to type whatever he wants?

Hi, choose an unused TicketFreeText Field and configure it properly: Admin -> SysConfig -> Ticket -> Core::TicketFreeText then make it visible for the customer: Admin -> SysConfig -> Ticket -> Frontend::Customer::TicketViewNew hth, Roy -- Roy Kaldung e-mail: roy@kaldung.com

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Wagner

6:20 p.m.

I don't want to make the user select a value, I want that he can write whatever is needed, like a description field, is there a way to configure a FreeText like this? Thanks 2011/8/17 Roy Kaldung

On 8/17/11 5:02 PM, Wagner wrote:

...
Hello,

is there a way to use a FreeText to a field like a text area where the user be free to type whatever he wants?

Hi,

choose an unused TicketFreeText Field and configure it properly: Admin -> SysConfig -> Ticket -> Core::TicketFreeText

then make it visible for the customer: Admin -> SysConfig -> Ticket -> Frontend::Customer::TicketViewNew

hth, Roy

-- Roy Kaldung e-mail: roy@kaldung.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Roy Kaldung

6:28 p.m.

On 8/17/11 8:20 PM, Wagner wrote:

I don't want to make the user select a value, I want that he can write whatever is needed, like a description field, is there a way to configure a FreeText like this?

Yes, there is. E.g. for FreeTextField1 set up TicketFreeKey1 with a proper keyname and leave TicketFreeText1 empty. Roy -- Roy Kaldung e-mail: roy@kaldung.com

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Michiel Beijen

6:32 p.m.

Hi Roy, On Wed, Aug 17, 2011 at 20:28, Roy Kaldung wrote:

E.g. for FreeTextField1 set up TicketFreeKey1 with a proper keyname and leave TicketFreeText1 empty.

That is possible, but the TicketFreeText field will be just one single line. You can't configure it to display a text area. Also, you can't store more than 150 characters in a ticketfreetext field. In the upcoming OTRS 3.1 version we'll have a new feature called 'Dynamic Fields' where you could add text-areas, timestamps, and date fields, in a more dynamic fashion than previously. I look very much forward to it... Development for this just recently started. -- Mike

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Wagner

6:56 p.m.

Thanks, thats what I wanted, 150 chracters is enough but how I do this in Config.pm? Thanks 2011/8/17 Michiel Beijen

Hi Roy,

On Wed, Aug 17, 2011 at 20:28, Roy Kaldung wrote:

...
E.g. for FreeTextField1 set up TicketFreeKey1 with a proper keyname and leave TicketFreeText1 empty.

That is possible, but the TicketFreeText field will be just one single line. You can't configure it to display a text area. Also, you can't store more than 150 characters in a ticketfreetext field.

In the upcoming OTRS 3.1 version we'll have a new feature called 'Dynamic Fields' where you could add text-areas, timestamps, and date fields, in a more dynamic fashion than previously. I look very much forward to it... Development for this just recently started.

-- Mike --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Wagner

7:50 p.m.

Also I need another thing, I'll have 3 fields, the first 2, the user will enter a number, the 3 field will be the SUM of the first 2 fields. How May I do that? Thanks 2011/8/17 Wagner

Thanks, thats what I wanted,

150 chracters is enough

but how I do this in Config.pm?

Thanks

2011/8/17 Michiel Beijen

...
Hi Roy,

On Wed, Aug 17, 2011 at 20:28, Roy Kaldung wrote:

...
E.g. for FreeTextField1 set up TicketFreeKey1 with a proper keyname and leave TicketFreeText1 empty.

That is possible, but the TicketFreeText field will be just one single line. You can't configure it to display a text area. Also, you can't store more than 150 characters in a ticketfreetext field.

In the upcoming OTRS 3.1 version we'll have a new feature called 'Dynamic Fields' where you could add text-areas, timestamps, and date fields, in a more dynamic fashion than previously. I look very much forward to it... Development for this just recently started.

-- Mike --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Michiel Beijen

8:20 p.m.

You'd need to have either a bit javascript involved or add some back end logic (and best is probably to do both). You'd absolutely need to add code, you can't 'configure' this. Of course, my company would be able to help you out, if needed, ==> enjoy@otrs.com -- Mike. On Wed, Aug 17, 2011 at 21:50, Wagner wrote:

Also I need another thing,

I'll have 3 fields, the first 2, the user will enter a number, the 3 field will be the SUM of the first 2 fields.

How May I do that?

Thanks

2011/8/17 Wagner

...
Thanks, thats what I wanted,

150 chracters is enough

but how I do this in Config.pm?

Thanks

2011/8/17 Michiel Beijen

...
Hi Roy,

On Wed, Aug 17, 2011 at 20:28, Roy Kaldung wrote:

...
E.g. for FreeTextField1 set up TicketFreeKey1 with a proper keyname and leave TicketFreeText1 empty.

That is possible, but the TicketFreeText field will be just one single line. You can't configure it to display a text area. Also, you can't store more than 150 characters in a ticketfreetext field.

In the upcoming OTRS 3.1 version we'll have a new feature called 'Dynamic Fields' where you could add text-areas, timestamps, and date fields, in a more dynamic fashion than previously. I look very much forward to it... Development for this just recently started.

-- Mike --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Wagner

18 Aug 18 Aug

6:37 p.m.

Thanks, Could you tell me which file should be changed? Thanks 2011/8/17 Michiel Beijen

You'd need to have either a bit javascript involved or add some back end logic (and best is probably to do both). You'd absolutely need to add code, you can't 'configure' this. Of course, my company would be able to help you out, if needed, ==> enjoy@otrs.com

-- Mike.

On Wed, Aug 17, 2011 at 21:50, Wagner wrote:

...
Also I need another thing,

I'll have 3 fields, the first 2, the user will enter a number, the 3 field will be the SUM of the first 2 fields.

How May I do that?

Thanks

2011/8/17 Wagner

...
Thanks, thats what I wanted,

150 chracters is enough

but how I do this in Config.pm?

Thanks

2011/8/17 Michiel Beijen

...
Hi Roy,

On Wed, Aug 17, 2011 at 20:28, Roy Kaldung wrote:

...
E.g. for FreeTextField1 set up TicketFreeKey1 with a proper keyname

and

...
...
...
leave TicketFreeText1 empty.

That is possible, but the TicketFreeText field will be just one single line. You can't configure it to display a text area. Also, you can't store more than 150 characters in a ticketfreetext field.

In the upcoming OTRS 3.1 version we'll have a new feature called 'Dynamic Fields' where you could add text-areas, timestamps, and date fields, in a more dynamic fashion than previously. I look very much forward to it... Development for this just recently started.

-- Mike --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Carlos Andrés Gallego Arboleda

17 Aug 17 Aug

6:30 p.m.

Yes, if you want onli a text area, don't check and no fill any TicketFreeText value. on * * http://server/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSu...http://localhost/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfi... Now your Freetext is a text area. 2011/8/17 Wagner

I don't want to make the user select a value, I want that he can write whatever is needed, like a description field, is there a way to configure a FreeText like this?

Thanks

2011/8/17 Roy Kaldung

...
On 8/17/11 5:02 PM, Wagner wrote:

...
Hello,

is there a way to use a FreeText to a field like a text area where the user be free to type whatever he wants?

Hi,

choose an unused TicketFreeText Field and configure it properly: Admin -> SysConfig -> Ticket -> Core::TicketFreeText

then make it visible for the customer: Admin -> SysConfig -> Ticket -> Frontend::Customer::TicketViewNew

hth, Roy

-- Roy Kaldung e-mail: roy@kaldung.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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participants (4)

Carlos Andrés Gallego Arboleda
Michiel Beijen
Roy Kaldung
Wagner