Kia ora fellow kiwi! Dale, I think you may be descirbing the exact same issue I posted on the board a couple of days back... Turned out it was classified as a bug, check it out at http://bugs.otrs.org then search for Bug ID 2870. Read the comments at the bottom of the page, there is a very simple fix described in one of them. Regards Mike 2008/6/26 Dale Shaw :

Hi

I have a few clients where I receive calls from my Customer Users and it's working fine. Each Customer User is linked to a Customer Company.

However, when a user logs in via Customer.PL they can only access their own tickets. If they try to access other users tickets they get an Access Denied – which is OK except for 'super users' at the Customer that want to see all ticket details.

I have tried enabling the Customer Group support and that didn't seem to do what I wanted.

I have tried adding the second CustomerIDs field that was mentioned somewhere (to give them access to multiple Customers) and that did not seem to work either.

It's OTRS 2.2.6

I know it's going to be something little that I am missing but I just cannot see it.

Many thanks for your help

Dale Shaw

Auckland, New Zealand

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

-- Mike Alsweiler Advanced Metering Manager Formway Metering Services phone +64 9 580 1182 | mobile + 64 21 464 949 email m.alsweiler@formwaynz.com | skype mikealsweiler