The proper way to update crontab is by using Edit: crontab -e crontab -e -u otrs J To list: crontab -l [-u otrs] No need to restart then mvg, frans From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Davin Taddeo Sent: donderdag 9 april 2009 13:57 To: User questions and discussions about OTRS. Subject: Re: [otrs] Time delays on Recieving Tickets Just dealt with this the other day myself. :) I would update your cron settings for the fetchmail cron job. The cron file is located here on my system: /opt/otrs/var/cron I have mine set to update every 3 minutes using the following line: */3 * * * * /usr/bin/fetchmail -a --ssl >> /dev/null I believe you'll want to restart cron after this (though I could be wrong), just run the Cron.sh script. /opt/otrs/bin/Cron.sh This is on Version 2.3.4 on Centos 5.2. ~Davin Taddeo Brent Botha wrote: Hello All Im new to OTRS I am having a problem that when I send a ticket to our OTRS system there is a delay of say 15 mins before I receive the ticket in my queue. If I go into the Admin console and then into postmaster mail account and say run now the message is received right away. There also seems to be a delay in my replies ie. Change of owner or acknowledgement of the ticket number Pleas eany help would be great as I need to present a WORKING TICKET SYSTEM ON THE 17TH APRIL. Thanking you in advance Regards Brent Botha Senior System Administrator NXT - A Convergence Innovation Company Office + 27 11 322 3332 Mobile +27 82 375 0887 Skype ID brentbotha Email brent@nxtnow.co.za www.nxtnow.co.za Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton This email is intended only for the person to whom it is addressed and/or otherwise authorized personnel. The information contained herein and attached is confidential and the property of The NXT Thing Now (Pty) Ltd. If you are not the intended recipient, please be advised that viewing this message and any attachments, as well as copying, forwarding, printing, and disseminating any information related to this email is prohibited, and that you should not take any action based on the content of this email and/or its attachments. If you received this message in error, please contact the sender and destroy all copies of this email and any attachment. Please note that the views and opinions expressed herein are solely those of the author and do not necessarily reflect those of the company. While antivirus protection tools have been employed, you should check this email and attachments for the presence of viruses. No warranties or assurances are made in relation to the safety and content of this email and attachments. The NXT Thing Now (Pty) Ltd. accepts no liability for any damage caused by any virus transmitted by or contained in this email and attachments. No liability is accepted for any consequences arising from this email. Please consider the environment before printing this email http://www.passport.panda.org/