On http://www.mail-archive.com/otrs@otrs.org/msg28645.html they explain how to include the queue where the ticket belongs, I guess if you change Queue for Agent or Owner (or something similar) at

$QData{"Queue"}</div>

You'll end up having a new column showing the owner of the ticket

Leonardo Certuche

On 5 March 2010 12:30, Myriam O'Neill wrote:

...

Sorry I meant *agents *– as Supervisor I want to see at a glance who owns what tickets to balance workloads but I want to see it in the Dashboard screen

-----Original Message----- *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Guillaume Rehm *Sent:* 05 March 2010 15:45 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Dashboard layout /deleting test tickets

Le 05/03/2010 16:00, Myriam O'Neill a écrit :

Hello

Is it possible to change the Dashboard layout so that I can see at a glance which staff are in charge of which tickets?

It's possible to add informations in Dashboard. What do you mean by staff ? I put customer info see this link : http://lists.otrs.org/pipermail/otrs/2009-August/027771.html

Also is it possible to delete test tickets used in the early days as they are reappearing in searches?

Use generic agent to delete these tickets.

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FÓGRA RÚIN: Tá an ríomhphost seo agus aon chomhaid atá nasctha leis faoi rún agus dírithe amháin don seolaí. Lena chois sin, is féidir go bhfuil eolas faoi phribhléid cuimsithe san ríomhphost seo, arbh fhéidir go mba briseadh dlí a nochtadh nó a sheoladh gan údarás. Murar tusa an té ceapaithe chun an ríomhphost a fháil nó ionadaí an tseolaí dírithe chun an teachtairecht a láimhseáil nó a ghlacadh, ní foláir led thoil fios a chur ar an seoltóir ar an bpointe agus cóipeanna an teachtaireachta ar fad a ghlanadh de bhur gcórais ríomhaireachta. Tabhair faoi deara led thoil: aon tuairimí nochtaithe san ríomhphost seo is iad tuairimí an tseoltóra féin agus níl sé intuigthe gurb iad tuairimí An Bhord Phleanála nó go gcloíonn siad le polasaithe ráite an Bhoird.

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