Dear Gerald This is screen capture on Debian, Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent permitted by applicable law. Last login: Tue Jul 24 16:45:54 2012 root@ticketing:~# cd /opt/otrs/scripts/ root@ticketing:/opt/otrs/scripts# ls | more apache2-httpd.include.conf apache2-perl-startup.pl auto_build auto_build.sh auto_docbuild.sh backup --> see I already make a folder name backup backup.pl for folder permission root@ticketing:/opt/otrs/scripts# ls -a -l | more total 572 drwxrwxr-x 7 otrs www-data 4096 Jul 25 09:08 . drwxrwxrwx 8 root root 4096 Jul 20 16:46 .. -rw-rw-r-- 1 otrs www-data 2099 Nov 6 2011 apache2-httpd.include.conf -rwxrwxr-x 1 otrs www-data 7360 Dec 13 2011 apache2-perl-startup.pl drwxrwxr-x 2 otrs www-data 4096 Jun 4 14:31 auto_build -rw-rw-r-- 1 otrs www-data 10568 Feb 9 19:33 auto_build.sh -rw-rw-r-- 1 otrs www-data 4047 Feb 26 2009 auto_docbuild.sh drwxr-xr-x 2 otrs www-data 4096 Jul 25 09:08 backup -rwxrwxr-x 1 otrs www-data 7721 Jan 10 2011 backup.pl drwxrwxr-x 3 otrs www-data 4096 Jun 4 14:31 database when I execute backup.pl root@ticketing:/opt/otrs/scripts# bash root@ticketing:/opt/otrs/scripts# ./backup.pl -d backup/ ERROR: Can't create directory: backup//2012-07-25_09-36: No such file or directory root@ticketing:/opt/otrs/scripts# This is from my Centos 6 Machine (correction I used CentOS 6 Minimal) :) [root@localhost scripts]# ls -a -l | more total 572 drwxrwxr-x 7 otrs apache 4096 Jul 24 23:02 . drwxr-xr-x 8 root root 4096 Jul 24 05:30 .. -rw-rw-r-- 1 otrs apache 2099 Jun 4 14:36 apache2-httpd.include.conf -rwxrwxr-x 1 otrs apache 7360 Jun 4 14:36 apache2-perl-startup.pl drwxrwxr-x 2 otrs apache 4096 Jul 24 05:30 auto_build -rw-rw-r-- 1 otrs apache 10568 Jun 4 14:36 auto_build.sh -rw-rw-r-- 1 otrs apache 4047 Jun 4 14:36 auto_docbuild.sh drwxr-xr-x 2 otrs apache 4096 Jul 24 23:02 backup -rwxrwxr-x 1 otrs apache 7721 Jun 4 14:36 backup.pl drwxrwxr-x 3 otrs apache 4096 Jul 24 05:30 database This I when I try run backup.pl [root@localhost scripts]# bash [root@localhost scripts]# ./backup.pl -d backup/ ERROR: Can't create directory: backup//2012-07-25_16-47: No such file or directory [root@localhost scripts]# Any idea :( hiks hiks.. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, July 24, 2012 6:57 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Backup on OTRS If you received such an error, it is likely not lying to you that there is no writable directory named "backup" in the root "/" of your filesystem. Either create it or specify an alternate path to dump the backup. On Tue, Jul 24, 2012 at 7:18 AM, Steve Clark mailto:sclark@netwolves.com> wrote: On 07/24/2012 05:16 AM, Adi Ariyanto wrote: Hi, did someone ever meet this case ? I try to backup my otrs with this command ./backup.plhttp://backup.pl -d /backup/ But I got "ERROR: No Such directory: /backup/ I google and found an post that said backup.plhttp://backup.pl not work on debian, my OTRS run on Debian, then I try install OTRS on CentOS then I try run backup.plhttp://backup.pl but found the same error. What I have try 1. Try to change group permission (chown) a. On Debian : chown otrs www-data /backup/ b. On CentOS : chown otrs apache /backup/ Any idea ? Hmm... On CentOS 5.x I use a shell script from a root cron job that has #!/bin/sh /opt/otrs/scripts/backup.plhttp://backup.pl -d /opt/backups/ and it work just fine. -- Stephen Clark NetWolves Director of Technology Phone: 813-579-3200tel:813-579-3200 Fax: 813-882-0209tel:813-882-0209 Email: steve.clark@netwolves.commailto:steve.clark@netwolves.com http://www.netwolves.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error.

Just try :(, fyi I am use OTRS 3.1.6 [root@localhost scripts]# ./backup.pl -d backup ERROR: Can't create directory: backup/2012-07-25_17-05: No such file or directory [root@localhost scripts]# Fyi the located of perl is correct also in backup.pl file #!/usr/bin/perl -w From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Wednesday, July 25, 2012 10:05 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Backup on OTRS Did you try it without the trailing slash? On Tue, Jul 24, 2012 at 10:48 PM, Adi Ariyanto mailto:aariyanto@binus.edu> wrote: Dear Gerald This is screen capture on Debian, Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent permitted by applicable law. Last login: Tue Jul 24 16:45:54 2012 root@ticketing:~# cd /opt/otrs/scripts/ root@ticketing:/opt/otrs/scripts# ls | more apache2-httpd.include.conf apache2-perl-startup.plhttp://apache2-perl-startup.pl auto_build auto_build.sh auto_docbuild.sh backup --> see I already make a folder name backup backup.plhttp://backup.pl for folder permission root@ticketing:/opt/otrs/scripts# ls -a -l | more total 572 drwxrwxr-x 7 otrs www-data 4096 Jul 25 09:08 . drwxrwxrwx 8 root root 4096 Jul 20 16:46 .. -rw-rw-r-- 1 otrs www-data 2099 Nov 6 2011 apache2-httpd.include.conf -rwxrwxr-x 1 otrs www-data 7360 Dec 13 2011 apache2-perl-startup.plhttp://apache2-perl-startup.pl drwxrwxr-x 2 otrs www-data 4096 Jun 4 14:31 auto_build -rw-rw-r-- 1 otrs www-data 10568 Feb 9 19:33 auto_build.sh -rw-rw-r-- 1 otrs www-data 4047 Feb 26 2009 auto_docbuild.sh drwxr-xr-x 2 otrs www-data 4096 Jul 25 09:08 backup -rwxrwxr-x 1 otrs www-data 7721 Jan 10 2011 backup.plhttp://backup.pl drwxrwxr-x 3 otrs www-data 4096 Jun 4 14:31 database when I execute backup.plhttp://backup.pl root@ticketing:/opt/otrs/scripts# bash root@ticketing:/opt/otrs/scripts# ./backup.plhttp://backup.pl -d backup/ ERROR: Can't create directory: backup//2012-07-25_09-36: No such file or directory root@ticketing:/opt/otrs/scripts# This is from my Centos 6 Machine (correction I used CentOS 6 Minimal) :) [root@localhost scripts]# ls -a -l | more total 572 drwxrwxr-x 7 otrs apache 4096 Jul 24 23:02 . drwxr-xr-x 8 root root 4096 Jul 24 05:30 .. -rw-rw-r-- 1 otrs apache 2099 Jun 4 14:36 apache2-httpd.include.conf -rwxrwxr-x 1 otrs apache 7360 Jun 4 14:36 apache2-perl-startup.plhttp://apache2-perl-startup.pl drwxrwxr-x 2 otrs apache 4096 Jul 24 05:30 auto_build -rw-rw-r-- 1 otrs apache 10568 Jun 4 14:36 auto_build.sh -rw-rw-r-- 1 otrs apache 4047 Jun 4 14:36 auto_docbuild.sh drwxr-xr-x 2 otrs apache 4096 Jul 24 23:02 backup -rwxrwxr-x 1 otrs apache 7721 Jun 4 14:36 backup.plhttp://backup.pl drwxrwxr-x 3 otrs apache 4096 Jul 24 05:30 database This I when I try run backup.plhttp://backup.pl [root@localhost scripts]# bash [root@localhost scripts]# ./backup.plhttp://backup.pl -d backup/ ERROR: Can't create directory: backup//2012-07-25_16-47: No such file or directory [root@localhost scripts]# Any idea :( hiks hiks.. From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, July 24, 2012 6:57 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Backup on OTRS If you received such an error, it is likely not lying to you that there is no writable directory named "backup" in the root "/" of your filesystem. Either create it or specify an alternate path to dump the backup. On Tue, Jul 24, 2012 at 7:18 AM, Steve Clark mailto:sclark@netwolves.com> wrote: On 07/24/2012 05:16 AM, Adi Ariyanto wrote: Hi, did someone ever meet this case ? I try to backup my otrs with this command ./backup.plhttp://backup.pl -d /backup/ But I got "ERROR: No Such directory: /backup/ I google and found an post that said backup.plhttp://backup.pl not work on debian, my OTRS run on Debian, then I try install OTRS on CentOS then I try run backup.plhttp://backup.pl but found the same error. What I have try 1. Try to change group permission (chown) a. On Debian : chown otrs www-data /backup/ b. On CentOS : chown otrs apache /backup/ Any idea ? Hmm... On CentOS 5.x I use a shell script from a root cron job that has #!/bin/sh /opt/otrs/scripts/backup.plhttp://backup.pl -d /opt/backups/ and it work just fine. -- Stephen Clark NetWolves Director of Technology Phone: 813-579-3200tel:813-579-3200 Fax: 813-882-0209tel:813-882-0209 Email: steve.clark@netwolves.commailto:steve.clark@netwolves.com http://www.netwolves.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error.

Hi Gerald I decide to change backup path and it works hahahaha.. Why I am so stupid ?? push backup path must on /otrs/scripts ?? Thanks a lot man.. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Wednesday, July 25, 2012 11:09 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Backup on OTRS The error message isn't related to the version of OTRS. It's a permission error. The code that makes the error is this: 193 my $Directory = "$Opts{d}/$Y-$M-$D" . "_" . "$h-$m"; 194 if ( !mkdir($Directory) ) { 195 print STDERR "ERROR: Can't create directory: $Directory: $!\n"; 196 exit 1; 197 } So, if *you* can't mkdir backup/2012-07-25_17-05, then neither can OTRS. On Tue, Jul 24, 2012 at 11:11 PM, Adi Ariyanto mailto:aariyanto@binus.edu> wrote: Just try :(, fyi I am use OTRS 3.1.6 [root@localhost scripts]# ./backup.plhttp://backup.pl -d backup ERROR: Can't create directory: backup/2012-07-25_17-05: No such file or directory [root@localhost scripts]# Fyi the located of perl is correct also in backup.plhttp://backup.pl file #!/usr/bin/perl -w From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Wednesday, July 25, 2012 10:05 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Backup on OTRS Did you try it without the trailing slash? On Tue, Jul 24, 2012 at 10:48 PM, Adi Ariyanto mailto:aariyanto@binus.edu> wrote: Dear Gerald This is screen capture on Debian, Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent permitted by applicable law. Last login: Tue Jul 24 16:45:54 2012 root@ticketing:~# cd /opt/otrs/scripts/ root@ticketing:/opt/otrs/scripts# ls | more apache2-httpd.include.conf apache2-perl-startup.plhttp://apache2-perl-startup.pl auto_build auto_build.sh auto_docbuild.sh backup --> see I already make a folder name backup backup.plhttp://backup.pl for folder permission root@ticketing:/opt/otrs/scripts# ls -a -l | more total 572 drwxrwxr-x 7 otrs www-data 4096 Jul 25 09:08 . drwxrwxrwx 8 root root 4096 Jul 20 16:46 .. -rw-rw-r-- 1 otrs www-data 2099 Nov 6 2011 apache2-httpd.include.conf -rwxrwxr-x 1 otrs www-data 7360 Dec 13 2011 apache2-perl-startup.plhttp://apache2-perl-startup.pl drwxrwxr-x 2 otrs www-data 4096 Jun 4 14:31 auto_build -rw-rw-r-- 1 otrs www-data 10568 Feb 9 19:33 auto_build.sh -rw-rw-r-- 1 otrs www-data 4047 Feb 26 2009 auto_docbuild.sh drwxr-xr-x 2 otrs www-data 4096 Jul 25 09:08 backup -rwxrwxr-x 1 otrs www-data 7721 Jan 10 2011 backup.plhttp://backup.pl drwxrwxr-x 3 otrs www-data 4096 Jun 4 14:31 database when I execute backup.plhttp://backup.pl root@ticketing:/opt/otrs/scripts# bash root@ticketing:/opt/otrs/scripts# ./backup.plhttp://backup.pl -d backup/ ERROR: Can't create directory: backup//2012-07-25_09-36: No such file or directory root@ticketing:/opt/otrs/scripts# This is from my Centos 6 Machine (correction I used CentOS 6 Minimal) :) [root@localhost scripts]# ls -a -l | more total 572 drwxrwxr-x 7 otrs apache 4096 Jul 24 23:02 . drwxr-xr-x 8 root root 4096 Jul 24 05:30 .. -rw-rw-r-- 1 otrs apache 2099 Jun 4 14:36 apache2-httpd.include.conf -rwxrwxr-x 1 otrs apache 7360 Jun 4 14:36 apache2-perl-startup.plhttp://apache2-perl-startup.pl drwxrwxr-x 2 otrs apache 4096 Jul 24 05:30 auto_build -rw-rw-r-- 1 otrs apache 10568 Jun 4 14:36 auto_build.sh -rw-rw-r-- 1 otrs apache 4047 Jun 4 14:36 auto_docbuild.sh drwxr-xr-x 2 otrs apache 4096 Jul 24 23:02 backup -rwxrwxr-x 1 otrs apache 7721 Jun 4 14:36 backup.plhttp://backup.pl drwxrwxr-x 3 otrs apache 4096 Jul 24 05:30 database This I when I try run backup.plhttp://backup.pl [root@localhost scripts]# bash [root@localhost scripts]# ./backup.plhttp://backup.pl -d backup/ ERROR: Can't create directory: backup//2012-07-25_16-47: No such file or directory [root@localhost scripts]# Any idea :( hiks hiks.. From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, July 24, 2012 6:57 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Backup on OTRS If you received such an error, it is likely not lying to you that there is no writable directory named "backup" in the root "/" of your filesystem. Either create it or specify an alternate path to dump the backup. On Tue, Jul 24, 2012 at 7:18 AM, Steve Clark mailto:sclark@netwolves.com> wrote: On 07/24/2012 05:16 AM, Adi Ariyanto wrote: Hi, did someone ever meet this case ? I try to backup my otrs with this command ./backup.plhttp://backup.pl -d /backup/ But I got "ERROR: No Such directory: /backup/ I google and found an post that said backup.plhttp://backup.pl not work on debian, my OTRS run on Debian, then I try install OTRS on CentOS then I try run backup.plhttp://backup.pl but found the same error. What I have try 1. Try to change group permission (chown) a. On Debian : chown otrs www-data /backup/ b. On CentOS : chown otrs apache /backup/ Any idea ? Hmm... On CentOS 5.x I use a shell script from a root cron job that has #!/bin/sh /opt/otrs/scripts/backup.plhttp://backup.pl -d /opt/backups/ and it work just fine. -- Stephen Clark NetWolves Director of Technology Phone: 813-579-3200tel:813-579-3200 Fax: 813-882-0209tel:813-882-0209 Email: steve.clark@netwolves.commailto:steve.clark@netwolves.com http://www.netwolves.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error.