Ciao Marco Thank you for your suggestion It's not obvious for me how to change but I'll try..... Marco Vannini wrote:

Ciao Alessandra,

I don't really know if

SysConfig: Config Options: Ticket -> Frontend::Customer::ModuleRegistration

CustomerFrontend::Module###CustomerTicketZoom: Frontend module registration for the CustomerTicketZoom object in the customer interface.

has something to do with it but I think that playing with auth/role inseide this option it could be possible. Otherwise could be possible to disable linkage in /opt/otrs/Kernel/Output/HTML/Standard/CustomerStatusView.dtl perhaps. Let us see with someone else here if those idea are feasible

HTH

Ciao, MV

On Mon, Mar 29, 2010 at 12:57 PM, A.Richetti mailto:richetti@ts.infn.it> wrote:

Hi to everybody.

I'm valuating otrs as the appropriate tool for my company.

I've installed it, configured and everything works well. I can create queues, customers, and tickets but now I need to change the default customer interface.

I 'm requested to create a customer interface where the customer of a company could see the list of open tickets but not view the content of them. It's possible to do this kind of operation ? Could you be so kind to give me any hint or suggestion related to. I've read most of the faq but I wasn't able to find a solution, yet. If this is not possible, it would be ok for me to add some graph related to queue usage but this seems to be even more complicated. //Any help would be greatly appreciated. Thank you in advance.

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Ciao Alessandra, Perdonami se la presente e' una invasione ma visto la risposta di Udo penso di aver capito male io. Io non ho molta esperienza di programmazione ma se posso tornarti utile (in italiano) sono a disposizione, specialmente se invece ho capito bene e la seconda mia proposta e' fattibile (modifica .dtl, l'altra sui role la vedo pure più complicata). Scusa ancora e ciao. Marco Vannini otrsitalia.net On Tue, Mar 30, 2010 at 3:44 PM, Udo Bretz wrote:

Hello Alessandra,

maybe you are you looking for this: http://doc.otrs.org/2.4/en/html/x944.html

Best regards, Udo

On 29.03.2010 12:57, A.Richetti wrote:

...

Hi to everybody.

I'm valuating otrs as the appropriate tool for my company.

I've installed it, configured and everything works well. I can create queues, customers, and tickets but now I need to change the default customer interface.

I 'm requested to create a customer interface where the customer of a company could see the list of open tickets but not view the content of them. It's possible to do this kind of operation ? Could you be so kind to give me any hint or suggestion related to. I've read most of the faq but I wasn't able to find a solution, yet. If this is not possible, it would be ok for me to add some graph related to queue usage but this seems to be even more complicated. //Any help would be greatly appreciated. Thank you in advance.

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Hello Udo I need to filter the ticket content view in customer working area and not the customer login interface. Thank you in any case for your message. Best regards Alessandra Udo Bretz wrote:

Hello Alessandra,

maybe you are you looking for this: http://doc.otrs.org/2.4/en/html/x944.html

Best regards, Udo

On 29.03.2010 12:57, A.Richetti wrote:

...

Hi to everybody.

I'm valuating otrs as the appropriate tool for my company.

I've installed it, configured and everything works well. I can create queues, customers, and tickets but now I need to change the default customer interface.

I 'm requested to create a customer interface where the customer of a company could see the list of open tickets but not view the content of them. It's possible to do this kind of operation ? Could you be so kind to give me any hint or suggestion related to. I've read most of the faq but I wasn't able to find a solution, yet. If this is not possible, it would be ok for me to add some graph related to queue usage but this seems to be even more complicated. //Any help would be greatly appreciated. Thank you in advance.

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