How to restrict customer users to a single queue through customer portal
Hi , Could anyone please help in the following issue ? I need to have customer users of the same company to have access to only one queue through the customer interface. I have tried the following steps but could not make it work . I know Im almost there but am missing something in the process. Steps : 1. Created a group for the customer users of the company. 2. Then created a queue and selected the newly created group for this queue. 3. Created a new customer user . 4. Newly created customer user is displayed in Customer User<>Groups. 5. In Customer User<> Group, selected the newly created user and gave permissions (RO, RW) to only the newly created group. ( Also selected group and enabled permissions to that newly created customer ). 6. Now logged into customer portal with the newly created customer credentials and when I tried to create a ticket, in 'To' drop down box, I see all the queues of my system where I shud only see that particular queue to which the group is assigned to. I need to restrict the customers to see only a single queue and not other queue's. Please help ! Thanks WInter
Hi, On 27.05.2010, at 16:07, Silver springs wrote:
Could anyone please help in the following issue ? I need to have customer users of the same company to have access to only one queue through the customer interface. I have tried the following steps but could not make it work . I know Im almost there but am missing something in the process.
Steps : 1. Created a group for the customer users of the company. 2. Then created a queue and selected the newly created group for this queue. 3. Created a new customer user . 4. Newly created customer user is displayed in Customer User<>Groups. 5. In Customer User<> Group, selected the newly created user and gave permissions (RO, RW) to only the newly created group. ( Also selected group and enabled permissions to that newly created customer ). 6. Now logged into customer portal with the newly created customer credentials and when I tried to create a ticket, in 'To' drop down box, I see all the queues of my system where I shud only see that particular queue to which the group is assigned to.
I need to restrict the customers to see only a single queue and not other queue's. Please help !
What are the other Groups of your Queues? Try to set a new created group to a queue that should not be displayed… see what happens ;-) In SysConfig where you enabled the Customer Group Support is also a setting to define standard groups for customers. This could have a negative effect on your settings. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
Hi, In SysConfig *Ticket -> Frontend::Customer::Ticket::ViewNew, CustomerPanelSelectionType: SystemAddress* you are also able to list only otrs email adress instead of OTRS queues. If you have x queues attached to otrsaddress@company.com, you can just list otrsaddress@company.com Hope this help Le 28/05/2010 01:07, Silver springs a écrit :
Hi , Could anyone please help in the following issue ? I need to have customer users of the same company to have access to only one queue through the customer interface. I have tried the following steps but could not make it work . I know Im almost there but am missing something in the process. Steps : 1. Created a group for the customer users of the company. 2. Then created a queue and selected the newly created group for this queue. 3. Created a new customer user . 4. Newly created customer user is displayed in Customer User<>Groups. 5. In Customer User<> Group, selected the newly created user and gave permissions (RO, RW) to only the newly created group. ( Also selected group and enabled permissions to that newly created customer ). 6. Now logged into customer portal with the newly created customer credentials and when I tried to create a ticket, in 'To' drop down box, I see all the queues of my system where I shud only see that particular queue to which the group is assigned to. I need to restrict the customers to see only a single queue and not other queue's. Please help ! Thanks WInter
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participants (3)
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Guillaume Rehm -
Nils Leideck - ITSM -
Silver springs