Thanks Steve. Sent from my iPhone On Feb 2, 2012, at 2:58 PM, Steven Carr wrote: Yes it can access via IMAP and yes it will delete them, no there is no option to prevent it from doing this. This has been asked a number of times on the list, if you need to keep a copy of the emails somewhere else you will need to use a separate mailbox for that purpose and have the incoming email delivered to both the "archive" mailbox and the mailbox OTRS is collecting from. Steve On 2 February 2012 09:46, Muhammad El-Sergani wrote:

Hi all,

Does using OTRS to access emails via IMAP, delete them from the mail server? If yes, is there anyway to keep them there?

Thanks //M

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