Decision Result values

Juan Manuel Clavero Almirón

7 Mar 2012 7 Mar '12

3:59 p.m.

Hi all, we don’t need so many options in Decision Result and we’d like to have them changed. Is it safe to remove options and translate them? Is there any logic that needs the options to be named as they are now? We are using OTRS:ITSM 3.0.5 and we are not planning to update to 3.1 anytime soon Thank you Juan Clavero Almirón

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Alvaro Cordero

7 Mar 7 Mar

7:07 p.m.

Hello Juan Manuel, Decisión Result is a FreeText Field (# 16) so you can add as many as you want and remove them also, what you shouldn't do is to change the name of the field, but it can be traslated. Regards. 2012/3/7 Juan Manuel Clavero Almirón

...

Hi all,****

we don’t need so many options in Decision Result and we’d like to have them changed. ****

Is it safe to remove options and translate them? ****

Is there any logic that needs the options to be named as they are now?****

We are using OTRS:ITSM 3.0.5 and we are not planning to update to 3.1 anytime soon****

** **

Thank you****

*Juan Clavero Almirón***

** **

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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net

Juan Manuel Clavero Almirón

8 Mar 8 Mar

7:11 a.m.

Hi Alvaro, thanks for your quick answer. I’m afraid FreeTextFields can only be translated from OTRS 3.1, with DynamicFields. Or, at least, this is what I understand from http://bugs.otrs.org/show_bug.cgi?id=7706 Our main interest is not the translation, but remove so many options and leave only the ones that we need... So, do you know if there is any logic in the OTRS:ITSM system that requires that a decision result like ‘Pre-approved’ exists? Can I remove it safely? Kind Regards, Juan Clavero Almirón Gestiò d’Identitats, Firma i Custòdia Oficina de Tecnologies, Informació i Comunicacions (OTIC) Servei de Salut de les Illes Balears C/ de les Escoles, s/n - 07181 Bendinat - Mallorca Telf. +34 971.42.65.30 De: Alvaro Cordero [mailto:alvaro@gridshield.net] Enviado el: miércoles, 07 de marzo de 2012 20:07 Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Decision Result values Hello Juan Manuel, Decisión Result is a FreeText Field (# 16) so you can add as many as you want and remove them also, what you shouldn't do is to change the name of the field, but it can be traslated. Regards. 2012/3/7 Juan Manuel Clavero Almirón mailto:juanm.clavero@ibsalut.es> Hi all, we don’t need so many options in Decision Result and we’d like to have them changed. Is it safe to remove options and translate them? Is there any logic that needs the options to be named as they are now? We are using OTRS:ITSM 3.0.5 and we are not planning to update to 3.1 anytime soon Thank you Juan Clavero Almirón --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.netmailto:alvaro@gridshield.net www.gridshield.nethttp://www.gridshield.net

Alvaro Cordero

2:46 p.m.

Hello Juan Manuel, I have to look at It closer, I have modified it in OTRS 2.4 and 3.0 without issues, but haven't seen it close yet in 3.1 Regards. 2012/3/8 Juan Manuel Clavero Almirón

...

Hi Alvaro,****

thanks for your quick answer.****

I’m afraid FreeTextFields can only be translated from OTRS 3.1, with DynamicFields. Or, at least, this is what I understand from http://bugs.otrs.org/show_bug.cgi?id=7706****

Our main interest is not the translation, but remove so many options and leave only the ones that we need... ****

So, do you know if there is any logic in the OTRS:ITSM system that requires that a decision result like ‘Pre-approved’ exists? Can I remove it safely?****

** **

Kind Regards,****

*Juan Clavero Almirón*

*Gestiò d’Identitats, Firma i Custòdia*

*Oficina de Tecnologies, Informació i Comunicacions (OTIC)*

*Servei de Salut de les Illes Balears*

* *

*C/ de les Escoles, s/n - **07181 Bendinat - Mallorca***

*Telf. +34 971.42.65.30*

** **

*De:* Alvaro Cordero [mailto:alvaro@gridshield.net] *Enviado el:* miércoles, 07 de marzo de 2012 20:07 *Para:* User questions and discussions about OTRS. *Asunto:* Re: [otrs] Decision Result values****

** **

Hello Juan Manuel, ****

** **

Decisión Result is a FreeText Field (# 16) so you can add as many as you want and remove them also, what you shouldn't do is to change the name of the field, but it can be traslated.****

** **

Regards.****

2012/3/7 Juan Manuel Clavero Almirón ****

Hi all,****

we don’t need so many options in Decision Result and we’d like to have them changed. ****

Is it safe to remove options and translate them? ****

Is there any logic that needs the options to be named as they are now?****

We are using OTRS:ITSM 3.0.5 and we are not planning to update to 3.1 anytime soon****

****

Thank you****

*Juan Clavero Almirón*****

****

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****

** **

-- ****

___________________________****

Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net****

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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net

Juan Manuel Clavero Almirón

9 Mar 9 Mar

6:57 a.m.

Hi Alvaro, fair enough, I just need it in OTRS 3.0 so thanks for your comments, I’ll proceed to change them Kind regards, Juan Clavero Almirón Gestiò d’Identitats, Firma i Custòdia Oficina de Tecnologies, Informació i Comunicacions (OTIC) Servei de Salut de les Illes Balears C/ de les Escoles, s/n - 07181 Bendinat - Mallorca Telf. +34 971.42.65.30 De: Alvaro Cordero [mailto:alvaro@gridshield.net] Enviado el: jueves, 08 de marzo de 2012 15:46 Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Decision Result values Hello Juan Manuel, I have to look at It closer, I have modified it in OTRS 2.4 and 3.0 without issues, but haven't seen it close yet in 3.1 Regards. 2012/3/8 Juan Manuel Clavero Almirón mailto:juanm.clavero@ibsalut.es> Hi Alvaro, thanks for your quick answer. I’m afraid FreeTextFields can only be translated from OTRS 3.1, with DynamicFields. Or, at least, this is what I understand from http://bugs.otrs.org/show_bug.cgi?id=7706 Our main interest is not the translation, but remove so many options and leave only the ones that we need... So, do you know if there is any logic in the OTRS:ITSM system that requires that a decision result like ‘Pre-approved’ exists? Can I remove it safely? Kind Regards, Juan Clavero Almirón Gestiò d’Identitats, Firma i Custòdia Oficina de Tecnologies, Informació i Comunicacions (OTIC) Servei de Salut de les Illes Balears C/ de les Escoles, s/n - 07181 Bendinat - Mallorca Telf. +34 971.42.65.30tel:%2B34%20971.42.65.30 De: Alvaro Cordero [mailto:alvaro@gridshield.netmailto:alvaro@gridshield.net] Enviado el: miércoles, 07 de marzo de 2012 20:07 Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Decision Result values Hello Juan Manuel, Decisión Result is a FreeText Field (# 16) so you can add as many as you want and remove them also, what you shouldn't do is to change the name of the field, but it can be traslated. Regards. 2012/3/7 Juan Manuel Clavero Almirón mailto:juanm.clavero@ibsalut.es> Hi all, we don’t need so many options in Decision Result and we’d like to have them changed. Is it safe to remove options and translate them? Is there any logic that needs the options to be named as they are now? We are using OTRS:ITSM 3.0.5 and we are not planning to update to 3.1 anytime soon Thank you Juan Clavero Almirón --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.netmailto:alvaro@gridshield.net www.gridshield.nethttp://www.gridshield.net --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.netmailto:alvaro@gridshield.net www.gridshield.nethttp://www.gridshield.net

Nils Leideck

10:50 a.m.

Hi Juan, you can remove / rename that value without risk. Just make sure that there is nothing relying on this value in your system (generic agent, postmaster filter, ACL, etc...) On 09.03.2012, at 16:57, Juan Manuel Clavero Almirón wrote:

...

So, do you know if there is any logic in the OTRS:ITSM system that requires that a decision result like ‘Pre-approved’ exists? Can I remove it safely?

Cheers, Nils -- http://webint.cryptonode.de / a Fractal project

Alvaro Cordero

14 Mar 14 Mar

2:20 p.m.

You are wellcome. Regards 2012/3/9 Juan Manuel Clavero Almirón

...

Hi Alvaro,****

fair enough, I just need it in OTRS 3.0****

so thanks for your comments, I’ll proceed to change them****

** **

Kind regards,****

*Juan Clavero Almirón*

*Gestiò d’Identitats, Firma i Custòdia*

*Oficina de Tecnologies, Informació i Comunicacions (OTIC)*

*Servei de Salut de les Illes Balears*

* *

*C/ de les Escoles, s/n - **07181 Bendinat - Mallorca***

*Telf. +34 971.42.65.30*

** **

*De:* Alvaro Cordero [mailto:alvaro@gridshield.net] *Enviado el:* jueves, 08 de marzo de 2012 15:46

*Para:* User questions and discussions about OTRS. *Asunto:* Re: [otrs] Decision Result values****

** **

Hello Juan Manuel, I have to look at It closer, I have modified it in OTRS 2.4 and 3.0 without issues, but haven't seen it close yet in 3.1****

** **

Regards. ****

2012/3/8 Juan Manuel Clavero Almirón ****

Hi Alvaro,****

thanks for your quick answer.****

I’m afraid FreeTextFields can only be translated from OTRS 3.1, with DynamicFields. Or, at least, this is what I understand from http://bugs.otrs.org/show_bug.cgi?id=7706****

Our main interest is not the translation, but remove so many options and leave only the ones that we need... ****

So, do you know if there is any logic in the OTRS:ITSM system that requires that a decision result like ‘Pre-approved’ exists? Can I remove it safely?****

****

Kind Regards,****

*Juan Clavero Almirón*****

*Gestiò d’Identitats, Firma i Custòdia*****

*Oficina de Tecnologies, Informació i Comunicacions (OTIC)*****

*Servei de Salut de les Illes Balears*****

* *****

*C/ de les Escoles, s/n - **07181 Bendinat - Mallorca*****

*Telf. +34 971.42.65.30*****

****

*De:* Alvaro Cordero [mailto:alvaro@gridshield.net] *Enviado el:* miércoles, 07 de marzo de 2012 20:07 *Para:* User questions and discussions about OTRS. *Asunto:* Re: [otrs] Decision Result values****

****

Hello Juan Manuel, ****

****

Decisión Result is a FreeText Field (# 16) so you can add as many as you want and remove them also, what you shouldn't do is to change the name of the field, but it can be traslated.****

****

Regards.****

2012/3/7 Juan Manuel Clavero Almirón ****

Hi all,****

we don’t need so many options in Decision Result and we’d like to have them changed. ****

Is it safe to remove options and translate them? ****

Is there any logic that needs the options to be named as they are now?****

We are using OTRS:ITSM 3.0.5 and we are not planning to update to 3.1 anytime soon****

****

Thank you****

*Juan Clavero Almirón*****

****

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs****

****

****

-- ****

___________________________****

Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net****

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs****

****

** **

-- ****

___________________________****

Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net****

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net

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Alvaro Cordero
Juan Manuel Clavero Almirón
Nils Leideck