Last ArticleID number in notification event
Hi all.
We needed the possibility to use the last ArticleID number in ticket in
notification email. So we added the following lines in
NotificationEvent.pm after "# prepare customer realname" section.
my @AllArticleIDs = $Self->{TicketObject}->ArticleIndex(
TicketID => $Param{TicketID},
);
my $LastArticleID = $AllArticleIDs[$#AllArticleIDs];
$Notification{Body} =~ s/
Hi Luca,
interesting solution... there is a member in otrsitalia.net that seems to
have a similar problem having the needs to use the pending date in
notification event. Do you think that it could be adopted (obviously)
changing the code and achive his goal ?
Thank you.
MV
On Fri, Feb 5, 2010 at 11:29 AM, Gatti Luca
Hi all.
We needed the possibility to use the last ArticleID number in ticket in notification email. So we added the following lines in NotificationEvent.pm after “# prepare customer realname” section.
* my @AllArticleIDs = $Self->{TicketObject}->ArticleIndex(*
* TicketID => $Param{TicketID},*
* );*
* my $LastArticleID = $AllArticleIDs[$#AllArticleIDs];*
* *
* $Notification{Body} =~ s/
/$LastArticleID/gi;* Now, the tag
is replaced with the last ArticleID and it’s possible send a notification email to the customer with a link to the latest email exchanged.
:// / customer.pl?Action=CustomerTicketZoom&TicketID= &ArticleID= # Hoping that can be useful….
Bye
------------------------------
*Luca Gatti* ICT System Administrator
LGatti@bindagroup.com tel +39 02 39245.380 fax +39 02 39245.200
Via Montefeltro, 4 - 20156 Milano - Italy *bindagroup.com *
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Hi Marco.
Well, I'm not a developer, but I don't see any contraindication in using a similar solution. Of course you have to find the object where the pending date is stored.
Bye
Luca
Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Marco Vannini
Inviato: venerdì 5 febbraio 2010 17:35
A: User questions and discussions about OTRS.
Oggetto: Re: [otrs] Last ArticleID number in notification event
Hi Luca,
interesting solution... there is a member in otrsitalia.net that seems to have a similar problem having the needs to use the pending date in notification event. Do you think that it could be adopted (obviously) changing the code and achive his goal ?
Thank you.
MV
On Fri, Feb 5, 2010 at 11:29 AM, Gatti Luca
participants (2)
-
Gatti Luca -
Marco Vannini