Hide or Remove SLA drop down
Hi Could anybody let me know if its possible to hide or remove the SLA dropdown box from the customer portal of OTRS ? Regards Winter
Hi Search for [itsm]Internal SLA's , that's a thread that has all the steps for disabling the SLA's from the customer interface. Regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 Alejandra.Piedra@iica.intmailto:Alejandra.Piedra@iica.int De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Silver springs Enviado el: Viernes, 04 de Junio de 2010 12:27 p.m. Para: otrs@otrs.org Asunto: [otrs] Hide or Remove SLA drop down Hi Could anybody let me know if its possible to hide or remove the SLA dropdown box from the customer portal of OTRS ? Regards Winter
Hi, On 04.06.2010, at 21:13, Alejandra Piedra wrote:
Search for [itsm]Internal SLA’s , that’s a thread that has all the steps for disabling the SLA’s from the customer interface.
De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Silver springs Enviado el: Viernes, 04 de Junio de 2010 12:27 p.m. Para: otrs@otrs.org Asunto: [otrs] Hide or Remove SLA drop down
Could anybody let me know if its possible to hide or remove the SLA dropdown box from the customer portal of OTRS ?
Just to complete the answer ;-)) In the next stable OTRS version (check our CVS for unstable version) you can configure which options are visible for the customer. Options: Queue Service SLA FreeFields (as before) Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
participants (3)
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Alejandra Piedra -
Nils Leideck - ITSM -
Silver springs