Hello alvaro, Thanks for the information. I assumed something similar, but I can't seem to find where to create that association and I haven't been able to find it in the docs either. I've checked in the customer and customer user screens, service screen and admin area but can't find where to do this. Any pointer in the right direction is greatly appreciated. On 8 Jun 2017, at 16:12, Alvaro Cordero wrote:

Hello,

Services depend on customer user, that means, that you either assign the service to a customer or you make the services a default service. Every new service has to be assigned either way.

Regards.

2017-06-08 9:02 GMT-06:00 Pedro Lobo :

...

Hi,

I'm attempting to create a new ticket and assign it to a service. I already have a few services created, but when I create a new ticket, the service field isn't active and I can't assign the ticket to the service as it is shown here: http://doc.otrs.com/doc/manual /itsm/stable/en/html/ch06s02.html

I'm running OTRS + ITSM Module at 5.0.19

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*Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net

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