Thanks a lot Josh Carlos, _____ De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Joshua Scott Enviado el: Martes, 26 de Febrero de 2008 09:28 a.m. Para: User questions and discussions about OTRS.org Asunto: Re: [otrs] when phone ticket / email ticket Well, the 'phone ticket' simply creates a ticket in the queue, which the customer can view (if you give access). The 'email ticket' sends an email to the customer, so I only use that if I need that functionality. Josh On Tue, Feb 26, 2008 at 9:06 AM, Forms wrote: Hi list, Some guidelines to know when to use phone ticket (or email ticket) ? Thanks a lot Carlos, _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/