How to send e-mails to all customers in the same time
Hello all, I started on OTRS 1 week ago and it's a great tool. I would like to know if it is possible to send an e-mail to all my customers.In fact, If I understand all customers are, by default, in the group "users". So I used the "Admin notification" and I selected the group "users" and checked "Also send to the customers in groups". All agents/admins received the e-mail but not my customers. Is it normal ? Have you any suggestion ? Thanks in advance.Regards, Cheupi
Romain,
On Jan 21, 2013, at 12:00 PM, Romain Pichard
I would like to know if it is possible to send an e-mail to all my customers. In fact, If I understand all customers are, by default, in the group "users".
This is indeed, not possible (out-ouf-the-box). You can use the login dtl as a way to inform customers of things like maintenance and downtime. -- Shawn Beasley Service Manager OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Germany T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), Christopher Kuhn, Sabine Riedel OTRS 3.2 - More than a Help Desk System – Process and Customer Management – Be an early bird with our special offer
participants (2)
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Romain Pichard -
Shawn Beasley