Hi Norbert, If you want to include the ticket subject in an notification try using Regards, On Mon, Jul 5, 2010 at 8:06 PM, Norbert Bede wrote:

hi,

I cant find possibility to hold original subject of the ticket.

i found the next two, but these are option to how *latest subject *of the artricle.

To get the first 20 character of the subject (of the latest agent article). or

To get the first 20 character of the subject (of the latest customer article).

thanks norbert

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