Hi list, Is it possible that customers use customer portal to create ticket by just filling email address (auto create account) ? Moreover, any kind of internet user can create ticket. _We can't create customer before !!_ We wants to use OTRS to manage customer contacts. I'm using OTRS for my IT crowd ;-) and for technical assistance. It's works perfect. But I to try using OTRS to manage web contacts. Thanks in advance for your answers. Best Regards, -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr
Would like to associate Type of incident with the Service. In other words, Type X would only display X Services available and Type Y would only display Y Services. Doable???? Jason Dupuy IT Manager Global Products Inc. Earth City, MO 63045 636-939-1622 Phone 636-939-1623 Fax Confidentiality note: This document and any attachments are confidential and may be protected by legal privilege. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this document or any attachment is prohibited. If you have received this document in error, please notify us immediately by returning it to the sender and destroying any copy.
Yes, doable, but would require perl and design skills.
First, you'd need to store the mapping somewhere.
Second, you'd need to adjust the files in Kernel/Modules to use this data.
Note that it would be considered "best practice" not to hack the existing
files but to create an additional package with your modifications to ease
upgrading.
--
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT + http://beefreeit.nl
On 30 Oct 2009 18:28, "Jason Dupuy"
Hi guillaume,
If you don't want to set up customer user accounts, it might be easiest to
implement a web form that creates tickets into otrs.
Would that work for you?
--
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT + http://beefreeit.nl
On 30 Oct 2009 15:31, "Guillaume Rehm"
participants (3)
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Guillaume Rehm -
Jason Dupuy -
Michiel Beijen