From Fiel like a dropdown
Hi, Anyone know that if it is possible to change the text field "From", in a Phone Ticket, to a drop-down which data source will be the users email? Just more a question, the "From" field could be the username instead of the email? I will appreciate any help. Thanks in advance, João Zorro Managed Services ............................................................................................................. Novabase Av. D. João II, Lote 1.03.2.3 . Parque das Nações 1998-031 Lisboa - Portugal Tel. (+351) 213 836 300 . Fax (+351) 213 836 301 www.novabase.pthttp://www.novabase.pt [cid:image001.gif@01CAAE5B.08394B70]
Hi, On 15.02.2010, at 17:24, João Zorro wrote:
Anyone know that if it is possible to change the text field “From”, in a Phone Ticket, to a drop-down which data source will be the users email? Just more a question, the “From” field could be the username instead of the email? I will appreciate any help.
this is configurable in the Config.pm file. __Copy__(!!!) all relevant snippets from $OTRS_HOME/Kernel/Config/Defaults.pm. earch for "CustomerUser" and you will find the standard and some exmaple configurations. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
Hi, Thanks for your answer but, When I said users I mean agents not costumers, and can you give me a example? I´m quit new in OTRS and not very familiar with Perl. Best regards João Zorro Managed Services ............................................................................................................. Novabase Av. D. João II, Lote 1.03.2.3 . Parque das Nações 1998-031 Lisboa - Portugal Tel. (+351) 213 836 300 . Fax (+351) 213 836 301 www.novabase.pthttp://www.novabase.pt [cid:image001.gif@01CAAFC5.D5BD1FC0] From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Tuesday, February 16, 2010 5:55 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] From Fiel like a dropdown Hi, On 15.02.2010, at 17:24, João Zorro wrote: Anyone know that if it is possible to change the text field "From", in a Phone Ticket, to a drop-down which data source will be the users email? Just more a question, the "From" field could be the username instead of the email? I will appreciate any help. this is configurable in the Config.pm file. __Copy__(!!!) all relevant snippets from $OTRS_HOME/Kernel/Config/Defaults.pm. earch for "CustomerUser" and you will find the standard and some exmaple configurations. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.netmailto:nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germanyhttp://www.cebit.de and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
participants (2)
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João Zorro -
Nils Leideck - ITSM