Thanks.

No, I mean it ... you can store the number in a different Customer User field and have the CustomerID be email, for instance.

Where do I do this? From: Gerald Young [mailto:crythias@gmail.com] Sent: 11 April 2013 02:33 PM To: jasonm@cat.co.za; User questions and discussions about OTRS. Subject: Re: [otrs] Changing the Ticket Dashboard

The customer ID is not really useful as it is a number nobody can relate to

Then use something that you can relate to :) No, I mean it ... you can store the number in a different Customer User field and have the CustomerID be email, for instance. But by default, only what's directly in the ticket is displayed on the dashboard. http://forums.otterhub.org/viewtopic.php?f=60 http://forums.otterhub.org/viewtopic.php?f=60&t=5156 &t=5156 There are people who have extended the dashboard information to reflect more Customer information, but this is what's available in core. On Thu, Apr 11, 2013 at 8:11 AM, Jason Marshall mailto:jasonm@cat.co.za > wrote: Hi All How can I customize the ticket Dashboard? I would like to add the customer details in there? Company details Customer (e-mail) The customer ID is not really useful as it is a number nobody can relate to. As a feature request I would like to be able to customize my dashboard view. :) Kind Regards Jason Marshall Cathexis Technologies www.cathexis.co.za http://www.cathexis.co.za +27(0)87 2301081 tel:%2B27%280%2987%202301081 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs