OTRS with Windows and PostMasterMailAccount
Hi, Another OTRS newbie looking for some advice. I'm evaluating OTRS on Windows for our tech support desk. Our support mail account is POP3S/IMAP on a remotely hosted exchange server and I understand that PostMasterMailAccount.pl will enable the use of this feature. The question is once installed, the otrs.CheckModules script lists several packages that I cannot find using PPM (PERL newbie as well). Has anyone got this working using the Windows OTRS version, or can anyone guide me through how to send/receive email using POP3/IMAP. Thanks in advance Ian Wells
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Ian,
Our support mail account is POP3S/IMAP on a remotely hosted exchange server and I understand that PostMasterMailAccount.pl will enable the use of this feature. The question is once installed, the otrs.CheckModules script lists several packages that I cannot find using PPM (PERL newbie as well). Has anyone got this working using the Windows OTRS version, or can anyone guide me through how to send/receive email using POP3/IMAP.
...sorry - we haven't tried using this package in a Windows environment yet. But is it possible to install these additional perl modules by "perl -MCPAN -e install" instead of ppm - e.g. perl -MCPAN -e "install Mail::IMAPClient" (etc.)? regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFH2oTtvXo8m5PgoXQRAv8BAJsFfn8Yjd2iqp8obJXkFeeHP9TnsACfTSmG NOArUZVwFt3LZtX0YCRtVjE= =qzbt -----END PGP SIGNATURE-----
Hi Ian,
I have OTRS with PosterMasterMailAccount running on a Windows 2k3 box
without issues. I don't recall the exact modules you need but if memory
serves me you just need to run PPM and find the Mail::IMAP and Mail:POP3 and
a couple of other modules. If you run checkModules again you'll still get
errors but provided you have the Mail::IMAP (which was my main concern)
things should run smoothly.
If you have any issues, reply back and we can work through this step by
step.
-Aleem
On Fri, Mar 14, 2008 at 7:35 AM, Ian Wells
Hi,
Another OTRS newbie looking for some advice. I'm evaluating OTRS on Windows for our tech support desk. Our support mail account is POP3S/IMAP on a remotely hosted exchange server and I understand that PostMasterMailAccount.pl will enable the use of this feature. The question is once installed, the otrs.CheckModules script lists several packages that I cannot find using PPM (PERL newbie as well). Has anyone got this working using the Windows OTRS version, or can anyone guide me through how to send/receive email using POP3/IMAP.
Thanks in advance Ian Wells
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Hi Ian,
Hi,
Another OTRS newbie looking for some advice. I'm evaluating OTRS on Windows for our tech support desk. Our support mail account is POP3S/IMAP on a remotely hosted exchange server and I understand that PostMasterMailAccount.pl will enable the use of this feature. The question is once installed, the otrs.CheckModules script lists several packages that I cannot find using PPM (PERL newbie as well). Has anyone got this working using the Windows OTRS version, or can anyone guide me through how to send/receive email using POP3/IMAP.
If you use our installer, then you will have all the needed modules to run OTRS. OTRS cannot authenitcate with POP3S/IMAP. There is an extended package from c.a.p.e IT, but it only runs under linux. http://www.cape-it.de/cgi-bin/download.pl/Postmaster%20Mail%20Account-0.1.3.... This will replace the otrs.CheckModules to inclued the new requirements for IMAP/POP3S. Try http://www.hmailserver.com/ as an MTA for windows installations. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
participants (4)
-
Aleem Mohamed -
Ian Wells -
Shawn Beasley -
Torsten Thau