I would keep it simple: - use their e-mail address as login account - send that data as login account together with the link - have themselves send/manage their passwords through the portal (customer.pl) See http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=5&ItemID= 70 Use can use maybe (check that data is send from the right Customer to the right address!) I am not sure about the password, probably _IF_ you can use it may very well be scrambled and need decoding. You could try.. gr, Frans From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Amanpreet Singh Sent: woensdag 6 mei 2009 06:37 To: otrs@otrs.org Subject: [otrs] Auto response with Customer Username & Password hi to all, i am new to Otrs , using Otrs 2.2 on a Debian system, my auto response to customer working fine, but i want to send him the Username & Password along with URL(customer.pl) so that customer can check the status of ticket. how should i pass these fields to customer in auto response. Plz help. thanks -- regards: Amanpreet Singh