Great david. works like expected. Thanks! Gruß Jan Dreyer ________________________________ Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von David Holder Gesendet: Freitag, 12. Februar 2010 10:29 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Show locked Tickets in AgentTicketQueue Hi Jan, In OTRS sysconfig: Config Options: Ticket -> Core::Ticket Locate Ticket::ViewableLocks: Click "new" Add 'lock' Then click the update button at the bottom of the page. Regards, David On Fri, Feb 12, 2010 at 8:35 AM, wrote: Hi @ll, is it possible to show locked tickets in agent's ticketview, too? OTRS 2.3.4 Greetings Jan Dreyer --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

All locked tickets by any agent, by any queue. On Fri, Feb 12, 2010 at 1:50 PM, Guillaume Rehm wrote:

Hi,

This feature enable to just showing agent's locked tickets or all locked tickets in queues ?

Le 12/02/2010 13:24, Jan.Dreyer@bertelsmann.de a écrit :

*Great david. works like expected. Thanks!*

Gruß Jan Dreyer

------------------------------ *Von:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Im Auftrag von *David Holder *Gesendet:* Freitag, 12. Februar 2010 10:29 *An:* User questions and discussions about OTRS. *Betreff:* Re: [otrs] Show locked Tickets in AgentTicketQueue

Hi Jan,

In OTRS sysconfig:

Config Options: Ticket -> Core::Ticket

Locate Ticket::ViewableLocks:

Click "new"

Add 'lock'

Then click the update button at the bottom of the page.

Regards,

David

On Fri, Feb 12, 2010 at 8:35 AM, wrote:

...

Hi @ll,

is it possible to show locked tickets in agent's ticketview, too?

OTRS 2.3.4

Greetings

Jan Dreyer

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